Jump to content


Photo

Error 371 - NO RESPONSE FROM SUPPORT


  • Please log in to reply
1 reply to this topic

#1 Hendre

Hendre

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 18 July 2016 - 06:19 PM

I'm getting error 371 when using NETFILE.

 

When I view the EFILE Federal report I can clearly see that UFile has my tax start date INCORRECT. 

 

Specifically, it shows tax start date 2015-11-01 and end date as 2015-10-31. Go figure.

 

I have had ZERO response from Support after filing 2 tickets. What's going on with these guys?



#2 Gaetan

Gaetan

    Advanced Member

  • Administrators
  • 366 posts

Posted 19 July 2016 - 08:16 AM

Hi Hendre,

 

The expected time frame is 48 hours from Monday to Friday.

 

An agent will contact you shortly.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

© 2013 UFile.ca, Thomson Reuters. All rights reserved. Privacy Policy