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#1 kimh

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Posted 11 December 2016 - 04:58 PM

Trying to purchase 2016 for windows before the offer expires ($17.99) but keeps getting message card declined. Tried different card 100% sure nothing wrong with card. Anybody else having same issues ?



#2 Roger

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Posted 12 December 2016 - 10:30 AM

Hi Kimh,

 

I'm sorry to hear that. From what I gathered so far, it was a credit card processing issue.

Obviously the offer will be extended for at least a week so you can still take advantage of it if you wish to do so.

 

Thank you.



#3 rasinc

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Posted 12 December 2016 - 12:27 PM

I have had the same problem.  I confirmed with my credit card company that no attempts to purchase are being registered at their end so they feel your system is not pinging their system at all.

 

Is the offer going to be extended for everyone?

 

Where on the website is a customer support number?  I cannot find one.

 

Thank you.



#4 Roger

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Posted 12 December 2016 - 12:38 PM

They're working on the issue. Indeed the offer will be extended for everyone for at least another week. 



#5 kimh

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Posted 12 December 2016 - 01:42 PM

Still the Issue continues

Good luck rasinc with any help customer phone support



#6 rasinc

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Posted 12 December 2016 - 01:58 PM

Thank you Roger

 

Gaetan from support had emailed me a suggestion to try a different browser but Safari didn't work either.

 

kimh

 

Tech support didn't supply me a phone number to call and place the order either.



#7 Gaetan

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Posted 12 December 2016 - 02:37 PM

Hi rasinc,

 

In order to solve this issue, please try to purchase UFile later.

 

Be advised that the promotion will be extended.



#8 Anna246

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Posted 16 December 2016 - 07:48 PM

You are all smarter than I am. I can't even figure out how to pre pay for 2016. I click on the email link. I sign in. It lists the previous tax years. Can't open 2016 until mid Jan. Where do I pre pay??? Arghh.

#9 Anna246

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Posted 18 December 2016 - 12:13 PM

You are all smarter than I am. I can't even figure out how to pre pay for 2016. I click on the email link. I sign in. It lists the previous tax years. Can't open 2016 until mid Jan. Where do I pre pay??? Arghh.

#10 Anna246

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Posted 18 December 2016 - 12:13 PM

And finally it worked.

#11 clancey

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Posted 26 January 2017 - 11:49 AM

My purchased disk will not in stall... can anyone help.... thanks



#12 Gaetan

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Posted 26 January 2017 - 01:31 PM

Hi clancey,

 

You can find the download links from 2008 to 2016 in our Community:

 

 

http://community.ufi...download-links/

 

 






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