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Ufile 2015 will no longer print after update.


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#1 kadesh1979

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Posted 14 December 2016 - 05:10 PM

Hi. 

 

UFile will no longer print for me. When I click on print, it will bring up the print dialogue box, however, when I click print, nothing happens. I have the correct printer selected. Also, I can print from other programs just fine, such as Microsoft Word and Adobe. 

 

I did manage to print one return, this was before the program updated, after it did the last patch, nothing. And I have restarted my computer as well.

 

Any ideas? Or any way to roll back to an older patch/version?

 

Thanks.



#2 Roger

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Posted 15 December 2016 - 08:53 AM

Hello,

 

Are you able to save the return as PDF at least?



#3 kadesh1979

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Posted 16 December 2016 - 06:11 PM

Yes I can. Now, I can print via UFile one page at a time, max. I can print from other programs just fine as many pages as I wish. I have uninstalled all software and drivers related to my printer and reinstalled them as well. It's really frustrating. No ideas? Never heard of this problem before?



#4 Roger

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Posted 17 December 2016 - 10:18 AM

I would suggest saving the return As PDF and printing from the PDF file.

 

Unfortunately I haven't heard of such an issue before. Please feel free to contact support@ufile.ca, perhaps they'll be able to identify the issue once they have more information regarding your system.

 

Thank you.



#5 Gaetan

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Posted 19 December 2016 - 08:21 AM

Hi kadesh1979,

 

Please update the driver of your printer and let us know if it solve the issue:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1






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