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Ufile 2016 Installs but doesn't run


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#1 evenmoreconfused



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Posted 05 February 2017 - 12:25 PM

Normally I would issue this as a support ticket, but I can't see where to do that, so I'm trying here (sorry for the technicalese).
UFile installs without error on the intended PC in our home office, but running it from the menu, the shortcut, or by manually finding the .exe. and clicking it in Exporer, there's just brief disk activity and then nothing -- like it tried running it and failed.
Installing on a supposedly identically-configured machine right next to it works fine, and UFile starts and runs normally.
An examination of the (application) event log reveals two errors, the earlier being (my bolds):
Log Name:      Application
Source:        .NET Runtime
Date:          2017-02-05 12:50:20 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ************ (FQDN of computer, edited for confidentiality)
Application: ufile.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
   at Modules.WinContext.FileHelper.GetDocumentsFolder()
   at Ufile.ViewModel.FileManager..ctor(UFX.Infrastructure.Interfaces.Providers.IFileController)
   at Ufile.ViewModel.Startup..ctor()
   at Ufile.ViewModel.Startup.get_Instance()
   at Ufile.App.Application_DispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
   at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
   at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
   at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at Ufile.App.Main()
The second error is an application fault, less than a second later, in KERNELBASE32.dll, It is likely a reflection of the earlier one. Both machines are fully-patched Windows 10 Pro boxes, on a domain, and with folder redirection enabled. Both installs were run logged in as the same domain user, who has admin privileges.
This seems to be a .Net interop issue (which as a developer, I've always hated), but I'm somewhat of a loss as to what to check next.

#2 Roger


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Posted 06 February 2017 - 05:42 AM



Please email support@ufile.ca with the same details and they will be able to help you.

#3 evenmoreconfused



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Posted 06 February 2017 - 10:05 AM

Thanks, I've done so and will post here if they provide a solution.

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#4 dgraceofgod



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Posted 15 March 2017 - 02:33 PM

Newbie, does this mean they've never provided a solution? Because I'm having the same problem and not hearing from them.

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