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2016 will not open once installed


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#1 dgraceofgod

dgraceofgod

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Posted 15 March 2017 - 11:54 AM

I have tried researching, I have tried uninstalling and re-installing.

 

March 6th I purchased and installed this. It asked for my activation key, and it asked if I wanted to import the details from Ufile 2015 - which I did.

 

March 13th I wanted to start our returns and neither 2016 or 2015 will open (previous Ufile years are fine). I am not getting an error message. I tried Gaetan's advice about searching for the thomson files and deleting them (they don't seem to be there.)

 

I don't want to switch software but this is too frustrating.

 

Any advice?

 

Thanks

Deborah



#2 DENK

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Posted 22 March 2017 - 08:34 AM

Hi Deborah,

 

Please try the following steps:

  1. Open Windows Explorer (WindowsKey + E)
  2. In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an
  3. Press ENTER
  4. Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an
  5. Start UFile or Imp├┤tExpert





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