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Showing content with the highest reputation since 06/10/2020 in all areas

  1. 2 points
    I too must now join the frustrated UFile users here, after 14 years of being a very happy UFile user. I am now (as of a few days ago) totally locked out of logging into any of the 5 UserID's that I manage (mine, and 4 other people close to me). All 5 say "invalid userid or password" (which is very untrue, since I am the only one who manages these 5 UserID's). When I invoke "forgot password", as a last resort, it asks the same generic question "What is your mother's birthplace?" for all 5 UserID's, even though that is not the recovery Q+A we ever entered for any of these 5 UserID's. Phone calls to UFile at +1-514-733-8414 or +1-888-633-8414 result in a terse message "no agent is available" and hang-up, with no option of a queue or callback (or voicemail), and my detailed support request via their Web "contact us" form has gone unanswered. I even phoned the Thomson Reuters DT Max parent company of UFile, but they rejected my request for a contact mechanism by declaring "this is a UFile matter, not our problem". All 5 UserID's 2019 tax returns have been worked on earlier this year (and 4 were submitted successfully). Since one of these 5 (the unfinished one) is even advance-paid this year, this surely constitutes fraud on UFile's part by now! Any ideas what I can still do?
  2. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    Every time I have any issue now, there is NEVER a way to contact anyone for help!! When I thought I found a way in the past, I never even received a response. Now I'm trying to Netfile, had issues and took a while to figure out, I think I got it corrected, but I guess because I tried a few times to submit, now it just says rejected, my account is locked out, and to contact CRA. Well CRA says everything is fine on their end, so why can't I try Netfiling again?! I can access everything on my ufile account online, but it just tells me it's rejected and account is locked for Netfiling. So I tried to fill out a support form, but every time I click submit, the whole site crashes! I'm confident by now that they do this on purpose so they don't have to deal with any issues, and now that I've already paid for this year, they don't give a fart if I have issues, that's what I think. Totally fed up with this site, the only thing that has kept me here is I don't have to fill out all the info again every year, and I can see previous years in a semi-convenient way. It's quickly failing to be enough though, these clowns can't even figure out how to run their program.
  3. 1 point
    bb_sam

    WHY DOES NOTHING EVER WORK?!

    The site is now back up after their "routine" maintenance -- but I still don't have access and my account
  4. 1 point
    Thank you Qbert TaxTutor and bb_sam for confirming this and for supporting my claims. To borrow the COVID-19 slogan, "We're in this together", yes? Now, to add insult to injury, I tried "liking" your posts (just like you two "liked" each others' posts and mine), and it now blocks me from doing the "liking". Are they deliberately blocking further embarrassment? All I can do is see the existing "likes". Overall, the two of you may be right in your assessment. I hope you are right, because that would at least give us hope of a restored service.
  5. 1 point
    Qbert TaxTutor

    WHY DOES NOTHING EVER WORK?!

    Like Hartmut, I am an experienced user of UFILE Online and have had no problems filing 2019 returns over the past few weeks. Today (June 17) I have the same problem signing into several UserIDs that I had been working on over the past week and whose returns were ready to be NETfiled. In all cases I was unable to get past the "invalid userid or password" at sign-on which appeared to have changed overnight to a 2-step verification process. I suspect that the sign-on security procedure has been changed/hacked and they are currently working/scrambling to fix this problem in crisis mode. How else can they explain their lack of response to Hartmut's support requests without any explanation/resolution. Furthermore, today's notification on the Ufile.ca website that the UFILE service “will be offline from 7am - 7pm tomorrow (Jun18) for scheduled maintenance” further confirms my suspicion. Here's hoping that the Ufile support team will react to these serious concerns and provide some explanation and a commitment to returning to a secure service.
  6. 1 point
    bb_sam

    WHY DOES NOTHING EVER WORK?!

    I'm having this same issue Hartmut. I've also tried to call and email Ufile. Not getting any response from them. It's strange that they have no one working in their offices? What's even more strange is that I literally just filed my taxes about a week or two ago -- I never changed my password but all of a sudden it's now saying that my password is invalid. I also can't reset my password -- it's asking me for the phrase/word I gave to reset my password. I don't even recall setting this functionality up? I'm beginning to think that they may have been hacked. This has the trademarks of something more sinister I sure hope I'm wrong.
  7. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    Oh wow, that sucks!! Sorry to hear you’re having so much trouble! For mine, they tried to tell me it was working again, and it was actually still not, so I was finally given a voucher to restart a new file without paying again for it, though it was like pulling teeth. Unfortunately it still didn’t work, it turns out the problem actually was on the CRA side (trying to netfile) and the first person I talked to there was inept, but the thing is, there wouldn’t have been an issue in the first place if ufile had shown prior to me trying to file that there was an error, if the error message that popped up AFTER I tried netfiling had been possible to understand, and if they didn’t have an option to claim something that couldn’t be claimed that way, which was the problem in the first place. Even a warning that the CRA locks your account after 5 unsuccessful tries to netfile would have been helpful! For my family, it’s worth it yet to continue with ufile, just because TurboTax and H&R Block both seem to be in the CRA’s pocket, trying to prevent people from claiming all they can from the government, but if I found another recommended site, I would definitely try it.
  8. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    I agree their customer service sure leaves something to be desired! Most of the time it seems they just reply with links they hope will be relevant, so they don’t actually have to do the actual work of typing out a personal reply, but the links are almost never remotely relevant. I found it helpful to publicly post here about it, it got them proactive to actually figure out the problem, which is a definite improvement from previous years when they made it almost impossible to contact them, and if you actually found a way, you wouldn’t get a response anyway, even after trying multiple times. If they’re not interested in providing real help though, I think it would work a lot better to just have a help forum, where users could maybe get a little credit toward their fees by answering other users’ questions, or even just get a little credit by having the best answer, awarded by the asker. I’m sure other users would feel more inclined to help than most of the people working in their customer service department! I did get my issue figured out, but it wasn’t really because of their help, and it could have all been avoided if ufile would have shown me the error prior to filing, and then accurately described the error as well, it really was a simple mistake and easy to fix, I just couldn’t sort out their gibberish to figure it out. I still somewhat prefer ufile, just because I know it, and the return calculations tend to come in higher than TurboTax. I set up TurboTax for my sister and her family because it’s more user friendly, and she really needs that, but like H&R Block, they just seem to be in the government’s pocket, their returns are always calculated lower than ufile, and it’s not because ufile is calculating incorrectly, we’ve never had CRA take issue with ufile’s calculations, and we’ve been using ufile since 2010. If they made more improvements I would be a lot more proactive about recommending it to others.
  9. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    UF506995 all I want is my money back, I can scrap the file I filled out and start a new one, I have zero confidence anyone there will figure out the issue this year yet on the existing file. No one can even get back to me on that, I messaged back last night and this morning, still nothing. Just give me my money back already since your program won’t let me try netfiling. I’ve netfiled every year and nothing’s changed, there were just some errors that it didn’t tell me before I tried sending, and now it won’t let me try sending anymore, even though the errors were fixed.
  10. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    Yes, because I’m so dumb I hadn’t figured THAT out. Every time I tried to choose the correct topic the submit button crashes your site, tried at least a dozen times, so how about making your submit button work before giving people that advice! Finally chose an incorrect topic to see if that would work, and hallelujah! Someone got back to me! Now if only hey had a clue how to fix it or refund my money, we’d be all set, but it seems your people only work 1 hour a day, and now I have to wait again for that special hour to hear back.
  11. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    Still waiting to hear back from any of these clowns!! Nobody works here, they just take your money and run!!
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