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Showing content with the highest reputation since 03/23/2019 in all areas

  1. 1 point
    Hello, Unfortunately, there is no way to enter the confirmation number manually if the file was not saved properly after NETFILE.
  2. 1 point
    DPort

    Customer Assistance

    Is there no way to actually speak with a CSR? The virtual non-assistant is useless for answering my question and helping me out with my account. I need a real person to assist me.
  3. 1 point
    RickL

    Customer Assistance

    I would also like to speak with a CSR, since I have found a calculation bug within the Ufile software. At least it seems to me to be an obvious bug to me. The problem is that if you use the on-line version of Ufile, or Ufile 4 (the 4 returns package), you are only entitled to email support. The only way you get the secret phone number is if you purchase Ufile 12 (the 12 returns package). Because of this I have already filed an email request, as well as posting my query here on these forums. (See Link). I don't know if the support team checks these forums, or if the assistance is only offered from other users. Without knowing the details of your question, or the Ufile product that you own, I can only suggest that you also post your question via email. If your question is regarding what is legally allowed by the CRA, or how to enter something into Ufile, then I suggest posting your question here, on this forum, so that other users may be able to help you. I agree it is disappointing that people who have purchased Ufile 4 ($19.99) for the last 20 years cannot get live assistance, but someone who spent $7.00 more to purchase Ufile 12 this year for his first time, does get assistance. I know that this time of year the support team will be very busy with the customers who paid the extra $7.00, and I am unlikely to get a response to my email anytime soon. I don't plan on waiting until the end of April for a response from Ufile, so I will probably purchase a competing product in order to complete my taxes. Good luck with your query.
  4. 1 point
    WendyD

    File Rejected

  5. 1 point
    Roger

    File Rejected

    The CRA online systems are currently down. Please try again later.
  6. 1 point
    Antoine7

    Unable to netfile return with T4a

    Hello HDD, T4A slip - Box 020 - Commission income - Self-employed You received a T4A slip with an amount in box 020 for the commissions you earned when self-employed. Note that this amount does not include taxes. To enter this amount in the program, please follow the steps below: 1. In the "Left-side menu on the Interview tab", select "Interview setup". 2. On the screen that appears on the right, go to the "Pension" group, and check the box "Pension income, other income and split pension income (T4A, T4A(OAS), T4A(P), T4A-RCA, T4RSP, T4RIF, T1032)". Then, go to the "Self-employment" group and check the box "Self-employment business income". If you paid tax by instalments, go to the group "Tax paid by instalments and tax transfer" and check the box "Tax paid by instalments and tax transfer" and click "Next" at the bottom of the page. 3. Return to the "Left-side menu on the Interview tab", select "Pension income, T4A". 4. On the page appearing to your right, click on the plus "+" icon to the right of the line "T4A - Pension, retirement, annuity and other income". 5. On the new page, enter the amount from Box 020 of the T4A slip on the line "Box 020 - self-employed commissions (report this amount as a T2125 - Commission income) (RL-1 box O)". 6. Thereafter, return to the "Left side menu on the Interview tab", select the item "Self-employment income" and, on the page appearing on the right, choose "T2125C - Commission income". 7. On the page "T2125 - Business identification", enter the name of the business on the line "Name of the professional business (or your own name if the business does not have one)", then enter the other information in the mandatory fields marked with a red asterisk. 8. In the field for "6-digit code from the North American Industry Classification System", enter the code that best describes your industry. If you do not know the code, click on the tool tip (the question mark) (?) next to the box to get the list. 9. On the line "Products or services and their respective percentage (%) in the total income (mandatory for a Quebec return)", in the field on the right, enter your main service or product and enter the percentage (%). If you have other products or services, click on the "plus sign +" icon on the right to generate another field. 10. In the subsection "Income, expenses", on the page entitled "T2125 - Commission", enter the amount from Box 020 of the T4A on the line "Self-employed commissions (T4A Box 020) (Enter the total if you have more than one amount)". If you have expenses, enter them in the boxes corresponding to their description. 11. If you paid tax by instalments, return to the "Left side menu on the Interview tab", select "Instalments and tax transfers" and on the screen to your right, choose the option "Income tax paid by instalments" and enter the amounts paid to the federal government and to the Quebec government (for residents of this province). 12. For expenses, if your company is registered for the GST and HST (QST), these expenses must be entered before taxes to reflect the ITRs and ITCs that you claimed. 13. For residents of Quebec, if you wish to pay your registration fee for Quebec, return to the "Left-side menu on the Interview tab" and choose the option ''Q438 - Quebec annual registration fee for the enterprise register''. The amount will be carried over to lines 166 and 139 of the federal return, as well as to line 154 of the Quebec return and line 25 of Quebec Schedule L, if applicable. The program will also generate federal form T2125, as well as Quebec form TP-80 if applicable. For more information on self-employed income, please consult the following links: For the CRA: http://www.canada.ca/en/revenue-agency/services/forms-publications/publications/t4002-business-professional-income-2016.html For Revenu Québec: http://www.revenuquebec.ca/documents/en/publications/in/IN-155-V(2017-11).pdf
  7. 1 point
    For the "$0 for earned income" ... be that as it may, it would still be prudent for uFile to provide it and show it in the math when generating the PDF. As an end user, if I enter a value, I expect to see the results of that calculated value. Even if T778 shows $0 deductible, it would alleviate the questions that have popped up on the community forums.
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