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Showing content with the highest reputation since 02/23/2018 in all areas

  1. 2 points
    cocoa

    500 INTERNAL SERVER ERROR

    It worked. Thanks!
  2. 2 points
    dominique.schwartz200

    500 INTERNAL SERVER ERROR

    It worked!! Three Cheers for me!
  3. 1 point
    Melt

    500 INTERNAL SERVER ERROR

    Wish me luck. I will try again
  4. 1 point
    RDC

    500 INTERNAL SERVER ERROR

    Mine just wentb through now. Try now quick!! lmao
  5. 1 point
    TNA

    500 INTERNAL SERVER ERROR

    Same here... so frustrating!
  6. 1 point
    RDC

    500 INTERNAL SERVER ERROR

    What's the deal here Ufile? I paid to file. It's now 9;30 am and still 500 Internal Serverv Error. Very annoying :(
  7. 1 point
    cjsav

    500 INTERNAL SERVER ERROR

    Me too. Any idea? So frustrating
  8. 1 point
    Antoine7

    Credit card charged twice

    Hello Rakesh, We will do the follow up. Please check your emails.
  9. 1 point
    Antoine7

    CCA and ACB for Rental Property

    Hello Flatlander, Rental income - CCA capital additions To enter your capital additions, follow the steps below: Please note that the land is not depreciable property. Therefore when you acquire rental property, only include the cost of the building. Your rental property may belong to class 1, 3, 6, 31 or 32, depending on what the building is made of and the date you acquire it, please visit the link provided at the end of this document. 1- In the "Left side menu on the Interview tab", select the item "Rental income" and choose the subsection "CCA". 2. Choose the Category that corresponds to your situation, and on the page that appears on the right, go to the line "Description and amount of capital additions", in the first field, enter a brief description and enter the amount in the second field. 3- For the line "Application of half-year rule to current year additions" from the drop-down menu to your right, select "Yes". 4- If the property in question is not subject to the half-year rule, select "No". 5. On the line "Limit CCA or CECA for this class" if you do not wish to claim a capital cost allowance, enter $ 0.00. The cost of additions of a category already existing will be added to column 3 of Part A. Additions will appear on page 3 of federal Form T776, Parts B or C, as applicable. For more information regarding rental income, please visit the following CRA link: http://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/personal-income/rental-income-line-126-net-line-160-gross.html
  10. 1 point
  11. 1 point
    Hi, Percentage interest in the partnership: leave it blank.
  12. 1 point
    Antoine7

    Contribution to an RRSP

    Hi flash_os, You have to use (London Life) slip to report your RRSPs in RRSP contributions, limits section. However, what is written on T4 slip should be entered in T4 section, in the Other information section.
  13. 1 point
    Hi flash_os, Rental income - Multiple owners If the rental property is owned by a partnership, one of the partners in the company could be either your spouse or other people. To report a rental income, follow the steps below: 1- In the "Left side menu on the Interview tab", select the item "Rental income" and in the page on your right, choose "T776 - Rental income property". 2- Return to the "Left side menu on the Interview tab" and choose the item "Partners". 3- In the screen on your right, you have two (2) choices, "Spouse co-owner of this rental property" or "Other partner or co-owner of this rental property". 4- If your spouse is co-owner, you have two options in the drop-down menu: "Generate rental income statement for spouse" or "Do not generate rental income statement for spouse". 5- If you choose the first option, it is not necessary to enter information about the building in your spouse's file. Nevertheless, the program will generate the federal Statement of Real Estate Rentals, and the Quebec equivalent form, in the case of Quebec residents. 6- However, if you have different expenses, you should select the second option and the program will not generate the Statement of Real Estate Rentals automatically, in which case you must enter the complete information relating to the rental property in your spouse's file. 7- If none of the other partners is your spouse, you must choose "Other partner or co-owner of this rental property" and enter the name, the address, SIN as well as the share of ownership. The program will prorate the income and expenses. The partner must enter into his or her own file all the information relating to the property. 8- Please note that in the page "T776 - Rental property identification", the percentage that you must enter in the fields for "Percentage interest in the partnership" and "Your share (%) of ownership if other than 100%" should be identical. 9- Usually, the owner of a rental residence does not claim any depreciation on his property, to do so under the sub-heading "CCA" of the building go to the line "Limit to the CCA or the CECA of this class" and enter $ 0.00 or the amount you wish to claim. 10- If you provide movable property, such as refrigerator or other, you can claim CCA on these items because it does not increase the value of your building. We suggest that you must keep all required records and supporting documents for your rental property for a period of six years. For more information regarding rental income, please visit the following CRA link: www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/personal-income/rental-income-line-126-net-line-160-gross.html
  14. 1 point
    Hello mburrows, Please go to the same page, "CRA questions", of the Family head and answer properly the same question. It looks like you get this message for the spouse, but the problem is in the Family head's file. I hope this will help you and you'll be able to send electronically the tax return. Have a great day, Cristina
  15. 1 point
    Hi AndyCivil, Your foreign pension may qualify for a tax deduction under the terms of a treaty signed between Canada and the originating country. If you do not know whether any part of your foreign pension is tax exempt, contact the CRA. To enter the amount of your foreign pension income, follow the steps below: 1. In the "Left side menu on the Interview tab" select "Interview setup". 2. On the page that appears on the right, go to the "Investment income and expenses" group, check the box "Foreign income and foreign property (T1135)" and click on "Next" at the bottom of the page. 3- Return to the "Left side menu on the Interview tab" and select "Foreign income and property". 4- On the screen to your right, click on "Foreign pension income (includes U.S social security benefits)". 5- On the new page generated, you must enter the "Country from where you received the foreign income", a brief "Description of the source of the foreign income" as well as the "Exchange rate to apply". 6- For the line "Type of foreign pension income", choose the income that corresponds to your situation from the drop-down menu on your right. 7- For the line "Amount of foreign income received", enter the amount you received. If part or the entire pension is exempt from tax under an agreement or a tax agreement concluded between that country and Quebec or Canada, you can claim a deduction for income not taxable under a tax treaty. The International Tax Services Office of the Canada Revenue Agency can inform you about these tax treaties and arrangements. 8- Once this information is obtained, for the line "Income exempt under a tax treaty (leave blank for US social security benefits)", enter the amount. This amount will be reported on line 256 of the federal return and line 297 of the Quebec return. The code 12 will be entered on Quebec line 296. For more details, please consult the CRA's website, as well as Revenu Québec's website if applicable, via the following links: CRA: http://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/personal-income/line-115-other-pensions-superannuation/line-115-pensions-a-foreign-country.html Revenu Québec: http://www.revenuquebec.ca/en/citoyen/situation/sejour_hors_quebec/pension-pays-etranger.aspx
  16. 1 point
  17. 1 point
    john8899

    File Rejected

    I had the same issue. If you filed more than once intentionally or un-internationally, you will see File rejected. To verify if you filed successfully, check the status under Netfile - Federal submission. You should see Accepted. To double verify, log in to CRA my personal account, you should see the 2017 return is assessed.
  18. 1 point
    Antoine7

    T1135 form cost values

    Hi Peter H, https://www.canada.ca/en/revenue-agency/services/tax/international-non-residents/information-been-moved/foreign-reporting/questions-answers-about-form-t1135.html
  19. 1 point
    FAndrei

    I have a T4 but no RL-1

    Thank you Cristina! Your help is much appreciated. Btw, my wife's name is also Cristina Have a nice day!
  20. 1 point
    carone

    UFile 2017 not opening

    Thanks Cristina - I had attempted that a bunch of times. In the end, I received detailed instructions from UFile Support that worked.
  21. 1 point
    Thank you, Cristina. It's really helpful.
  22. 1 point
    dutd33

    Is Life insurance deductible?

    Nope. https://turbotax.intuit.ca/tips/deductible-life-insurance-premiums-285
  23. 1 point
    wmhamon

    wmhamon

    Just had a very helpful email from the Ufile team. I went through their suggestions and checked and changed data as instructed. My page saved successfully and I was able to review our completed tax return. Thanks Ufile team and thanks Cristina for your input
  24. 1 point
    I have downloaded Ufile 2017 (12) and have completed a return. When I click on Review it works fine but when I click on Tax Return the pages are blank. Everything is listed down the left side of the window but the actual return pages are all blank. I have tried all of support suggestions e.g.. (uninstall/reinstall) but nothing is working. I have used Ufile for a number of years and never had any problems. I also have Ufile 2015 and 2016 installed on my computer and they work fine. Is anyone else having this problem? Can somebody please help? Thank you
  25. 1 point
    Cristina

    Warning message for dependant

    Hi, If the dependant doesn't need to produce a tax return, you can ignore the warning and send your tax returns.
  26. 1 point
    Spring

    at-home-expenses total amounts?

    I think you need to put the total expense amount and the program will calculate based on the 15% of the space that you use for business purposes. That's what I did anyways. And you can double check the results in the "Review" section once you have all the information in. Good luck!
  27. 1 point
    Antoine7

    UFile program won't open after update

    Hello carone, Some times changing the browser will solve the issue.
  28. 1 point
    48access

    T4 with zero income

    I have the same problem and reported it to Ufile support. You should do the same. A simple workaround is to enter the same amount as in box 18 into box 24. It will let you net file. It will calculate return correctly, refunding you the EI paid. Awaiting a response from Ufile support....if any. Good luck.
  29. 1 point
    Antoine7

    SK Tution tax credit

    Yes, please see the screenshot and specifically ''Portion to transfer provincially''. Since your spouse had selected Transfer to spouse, it means transfer to Family head, UFile will apply the designated portion to federal and the other one for the provincial.
  30. 1 point
    mike and Karen

    Return Rejected

    I have seen this post and i'm in the same situation....has anyone provided help for this? I'm so disappointed in this purchase, definitely will be using something else next year. I found the interview confusing to use, and can't figure out why there would be a message stating that the file was "rejected" while providing me with a "The tax return was successfully transmitted to the CRA on:" and a confirmation number. Help file does not provide any insights, forums include topics from many years past (which are of no help.) I guess i'm supposed to take some time off work in order to call support because they are only available during working hours. I'll surely guide anyone away from getting this product.
  31. 1 point
    InnaF

    Oops, Something has gone wrong

    Yes, I have the same problem... Honestly I'm getting sick of this freaked app. Every time I'm trying to sign in I have a problem. Unfortunately, it seems that Ufile is better than any other tax app on the market but with this CONSTANT sign in glitches I'm running out of my patience.
  32. 1 point
    lizbz

    WHY DOES NOTHING EVER WORK?!

    I agree their customer service sure leaves something to be desired! Most of the time it seems they just reply with links they hope will be relevant, so they don’t actually have to do the actual work of typing out a personal reply, but the links are almost never remotely relevant. I found it helpful to publicly post here about it, it got them proactive to actually figure out the problem, which is a definite improvement from previous years when they made it almost impossible to contact them, and if you actually found a way, you wouldn’t get a response anyway, even after trying multiple times. If they’re not interested in providing real help though, I think it would work a lot better to just have a help forum, where users could maybe get a little credit toward their fees by answering other users’ questions, or even just get a little credit by having the best answer, awarded by the asker. I’m sure other users would feel more inclined to help than most of the people working in their customer service department! I did get my issue figured out, but it wasn’t really because of their help, and it could have all been avoided if ufile would have shown me the error prior to filing, and then accurately described the error as well, it really was a simple mistake and easy to fix, I just couldn’t sort out their gibberish to figure it out. I still somewhat prefer ufile, just because I know it, and the return calculations tend to come in higher than TurboTax. I set up TurboTax for my sister and her family because it’s more user friendly, and she really needs that, but like H&R Block, they just seem to be in the government’s pocket, their returns are always calculated lower than ufile, and it’s not because ufile is calculating incorrectly, we’ve never had CRA take issue with ufile’s calculations, and we’ve been using ufile since 2010. If they made more improvements I would be a lot more proactive about recommending it to others.
  33. 1 point
    CEC at December 31, 2016 is converted to class 14.1 for 2017. The CRA says that the transitional rules are to allow 7% (rather than the 5% for class 14.1). Further, you can deduct the greater of opening UCC @ 7% or $500. However, I can not see anyway to change the amount of CCA from the 5% calculated. What am I missing?
  34. 1 point
    Gaetan

    UFILE 2016

    Hi isalazar, You can find the download links from 2008 to 2016 in our Community: http://community.ufile.ca/index.php?/topic/6243-download-links/
  35. 1 point
    vargan

    Problem with Auto-Fill

    Finding major problems with Ufile's autofill implementation: 1. As Newbie reported, pension income was lost completely until I manually entered that it was a registered plan; 2. A T5008 was created as Investment Income, when it should have been Capital Gains. Both of these had an impact of thousands of dollars. Both required more effort to find and fix than was saved, and I am now going to have to check all downloaded data line by line to make sure there are no other errors. My recommendation: Don't use autofill!
  36. 1 point
    I had the same error, and after digging through previous years posts on this forum, I found a solution. Go to Control Panel -> Region -> Administrative tab -> press 'Change system locale' button in the 'Locale for non-Unicode programs' section and select French (Canada). The computer will need a restart, and the submissions should work afterwards. Good luck.
  37. 1 point
    hsheng

    Problem with Auto-Fill

    I used auto-fill for my tax report. One T5008 form were retrieved from CRA for a transaction I have no memory of; I do not receive the same form by mail either. There's only proceeding amount, no cost amount in this form. After checking the auto-filled forms with the paper forms received via mail (all match, except the extra T5008 form), I checked the summary, it showed I owe 10K tax. I removed the T5008 form because I do not receive it on paper by mail, and checked the summary again, my tax owed reduced to 4K. I went on to buy the TurboTax for comparison. I had the same T5008 form via auto-fill as well. But in TurboTax, having or not having the T5008 form, my tax owed is about 4K. It seems TurboTax ignores the existence of the T5008 form.
  38. 0 points
    cocoa

    500 INTERNAL SERVER ERROR

    I've been trying to Netfile my 2018 taxes, via Ufile Online, since early this morning. I keep getting a 500 Internal Server Error message. Any ideas why? Thanks!
  39. 0 points
    smulcaster@gmail.com

    WHY DOES NOTHING EVER WORK?!

    UB2467197 My deepest sympathies to you Lizbz. I've been trying to get this program working since yesterday. Made a special trip to purchase it and then spent the entire day loading, uninstalling and loading. Initial program from CD executed. Once thee update was applied would no longer execute. I tried downloading the online file and it never would execute. Tried a repair and gave me Error Code 1612. And I did ask for help 4 times. Still no response and the supposed phone lines do not exist. I had always liked this program and have used it for at least 3 years. But this is ridiculous. I have no more time for it. Leaving now to get another program and get rid of this one. Good luck with getting your money back. I'm glad I decided to buy it at the store.
  40. 0 points
    Blotmale

    WHY DOES NOTHING EVER WORK?!

    I feel for you as I am going through a somewhat similar routine on my issue UF509525. At least I have gotten email responses from a John in Customer Service but the first time it did not look like he even read my the details of my issue and questions, and then the next couple of emails were still not answers to my question. I think some of their customer service folks have been mistakenly but in that department. If they bothered to actually understand the issue and then provide a relevant response they would save their customers a lot of anxiety.
  41. 0 points
    Accident

    WHY DOES NOTHING EVER WORK?!

    Lizbz I just got hit with the onben virus i agree with you although first time i ever had a problem with their software partly due to not using it much aside from simple t4 submissions. I can't even submit my tax return because i cant resolve onben.
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