Jump to content
Français

Denis K

Administrators
  • Posts

    152
  • Joined

  • Last visited

  • Days Won

    5

Status Replies posted by Denis K

  1. Hi Denis,

    Getting frustrated. Last year using ufile my daughter who is a single mom with an autistic child filed a return on your website (actually I did it for her) and it said around $5000 return and she ended up only getting around $3300 and this year again I did what I think should be done and it said $6400 return and a week later she got a notice that her refund was around $5600! What am I doing wrong? Is it me or your software. Need herlp. Thanks

    Tom Parsons 9054497341 parsons.c.tom@gmail.com

    1. Denis K

      Denis K

      Hi Tom,

      Please contact UFile Support so we may review the file confidentially.
      Please open a request ticket online and submit an anonymous file (and the NOA) for review on-line at https://www.ufile.ca/contact/contact-us.

      Thank you.

  2. I keep getting the message "the address of your business or rental property is incomplete".  I have tried all options and still receive this message.....

    G.N.

    1. Denis K

      Denis K

      Hi,

      Please verify and enter the correct Address of the rental property within the Identification page of the Rental property.

      And if it is a Foreign rental income then you must follow these steps:

      To enter the amount of foreign rental income, you have two procedures to perform.

      A. First, you must produce a rental income statement form by following these steps:

      1. On the "Left side menu of the Interview tab", select "Interview setup".

      2. On the right-hand side of the screen, go to the "Rental income" group, check the boxes for "Rental property income" and click "Next" at the bottom of the page.

      3. On the "Left side menu of the Interview tab", select "Rental property Income" and on the right-hand side, choose "T776 - Rental income property".

      4. Since the building is located outside of Canada, you have 3 choices.

           A) On page "T776 - Rental Property Identification". You can leave the "Address of your rental property" blank, and the program will use your home address of Canada and you may submit your return via NETFILE.

           B) Your second choice, which we favor, in the section "Address of your rental property" you indicate the civic number of the foreign property on the line "Street" and the line "City" you enter the city and state and the country. However, you indicate your province of Canadian residence and your Canadian postal code. You will be able to send by NETFILE.

           C) If you enter the full address of the property in the country where your property is located, you will not be able to submit your return by NETFILE, and then you must mail it to Revenue Canada.

      5. Once the information regarding the identification of the property has been entered, click "Next" at the bottom of this page and you will have access to the items "Income, expenses", "Labour costs", "Motor vehicle expenses", "Partners" and "CCA" complete the sections that relate to your situation.

      B. Then, as a second operation, you must enter your net rental income and foreign taxes paid in the foreign income section by following these steps:

      1. Return to the "Left side menu on the Interview tab", select "Interview setup".

      2.  On the right-hand side of the screen, go to the "Investment income and expenses" group, check the boxes for "Foreign income or foreign property (T1135)" and click "Next" at the bottom of the page.

      3. Select "Foreign income & property" and in the screen to your right, go to the group "Forein non-business income" click the plus sign "+" icon to the right of the line "Foreign rental income".

      4. On the page entitled "Foreign income - rental", if you have foreign taxes paid on foreign rental income that you reported as rental income, enter the net business income on the line "Foreign rental income entered as business income". If applicable, enter the "Amount of foreign tax paid" on this rental income and click "Next" at the bottom of the page.

      Form T2209 will be produced by the program and the program will tell you if you are eligible for the federal foreign tax credit. While for residents of Quebecform TP-772 will be generated by the program and will show you on line 49 the foreign tax credit.

      The foreign tax credit will be carried forward by the program to line 40500 of the federal return and line 409 of Schedule E of Quebec, Foreign Tax Credit. In addition, the program will generate federal form T776 - Statement of Real Estate Rentals, as well as form TP-128 - Income and Expenses Respecting the Rental of Immovable Property.

      Remember, if your foreign property has a value above $100,000 CAN, do not forget to indicate at "CRA questions" and complete the "T1135 Foreign Income Verification Statement".

    2. (See 1 other reply to this status update)

  3. Hi , i am doing T2125 but alway shows error saying the fiscal period less than 365 days. check all the days but still the same. need help as soon as possble

    1. Denis K

      Denis K

      Hi @cloudinwater,

      Please verify the beginning and the ending date of the business within the identification page and tick the boxes for first or last year of operations under the Income, expenses pages if it is less than 365 days.

      Thank you,

  4. Hello, could you please help with the Ontario climate action incentive issue? My tax return shows a CAI credit of $373 only, but as I'm married, it should be $373+$186=$559 (Ufile not showing the amount of $186 on our tax returns). I tried the "Controls" section several times, on my tax return I chose "Claim" while on my spouse's return, she chose "Do not claim" or "Let Maxbook Decide". Thank you so much!

    1. Denis K

      Denis K

      Hi,

      The Government of Canada has announced its intention to deliver the Climate action incentive (CAI) as a quarterly benefit. If you are eligible and including the 186$, you would automatically receive your CAI payments four times a year, starting in July 2022.

  5. Hi, I'm hoping you can help me! I am an authorized rep trying to do a family member's taxes. (I have level 2 authorization) The ufile program I am using is for ufile windows operating on windows 10. It says in the program I can use auto fill as an authorized rep but when I go to download the information from the govt website the only options available are cra partners and cra log in. What am I doing wrong? I have sent an email to support but I never hear back from them with any useful information. Your help would be greatly appreciated!

    1. Denis K

      Denis K

      Hi @Emb,

      You must first either use the CRA partners (via your bank) or the CRA login with your credentials to login to CRA to download your clients information.

      I personally use option 1 with the partners and my bank.

      Thank you,

  6. Hello, I have a message error when I try to file to Revenu Quebec and nobody's answering to my emails. Today I spoke with RQ and confirmed the error it's technical, nothing related to the way I filled in my tax infor. They advised me to ask UFile support. The error message it's this one below. The software is always updated.

     image.png.a5ec9614102ec514f56774de8b5fef2d.png

    1. Denis K

      Denis K

      Hi,

      I would suggest to upgrade your windows as our system requirement

      Operating system: Windows 8 or later is required. Note: Microsoft ended support and no longer provides security updates for systems running Windows 7. Upgrade to Windows 10 is strongly recommended to help keep your PC and data safe.

      Thank you,

  7. So how does a person reset their password when told to do so when trying to log in, when in fact the email the reset link is being sent to is no longer in use and not accessible? I can't change the email if I can't log in.

     

    1. Denis K

      Denis K

      Hi artfudd, you could have to go through the contact us form or pleaase send a request to our support desk at ufile@support.ca to solve this.

      image.png

×
×
  • Create New...