I have contacted Ufile via email nearly 5 times in regards to my enquiry as to where to find the U16 file download. I have been clear in every email that I am using the online Ufile 2016 version and wish to download the proprietary U16 file. I received the same generic response from Ardalan to log in an access my account. Nothing else. He/she also asks me if Im using the online product! Also called, left voicemail, and today 45 minutes on hold trying pro support and gave up.
WHERE DO I DOWNLOAD MY U16 FILE ? NOT THE PDF, NOT JUST VIEWING MY FILE, NOT JUST LOGGING IN!!