Hello Customer Support?

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  1. Hello Customer Support?

    Downloading U16 file extension

    I am not sure you are understanding me. I BOUGHT THE ONLINE VERSION. 2016. I HAVE NO TROUBLE LOGGING IN AND SEEING MY FILE AND ACCESSING MY INFORMATION. I WANT TO DOWNLOAD THE “ 2016.u16 “ FILE, NOT THE PDF, NOT ANYTHING ELSE. THE 2016.u16 file.
  2. Hello Customer Support?

    Downloading U16 file extension

    I have contacted Ufile via email nearly 5 times in regards to my enquiry as to where to find the U16 file download. I have been clear in every email that I am using the online Ufile 2016 version and wish to download the proprietary U16 file. I received the same generic response from Ardalan to log in an access my account. Nothing else. He/she also asks me if Im using the online product! Also called, left voicemail, and today 45 minutes on hold trying pro support and gave up. WHERE DO I DOWNLOAD MY U16 FILE ? NOT THE PDF, NOT JUST VIEWING MY FILE, NOT JUST LOGGING IN!! Andre