benji

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  1. Receipt for UFile T2

    How can I get a receipt for my online payment for UFile T2? I never got any email confirmation after paying, and I can't find anywhere on the website where I can see my payment history or download a receipt.
  2. Credit card charged twice

    Please tell me how I contact the UFile support group. As noted above, before starting this thread, I tried submitting a help request via the online form - I did this a few days ago, from two different browsers. I haven't received any reply - not even the automated response that I'm supposed to get within 15 minutes. It's not in my junk email.
  3. My credit card has been charged twice for my single corporation's T2 return. Please refund the second amount. Here's what happened: I entered all my corporation's tax info in the interview screens, no problems. I went to the "view full return" page, which directed me to the payment page. I entered my credit card details, clicked submit, and the website said "processing...." Then, the site went to an error page: "Oops, something went wrong...." My choices were "go back" or "login", so I went back - thinking that maybe I entered a wrong number in my credit card info, or something similar. I went back to the payment screen, and entered my credit card details for a second time. Once again, it said "processing...", then went to the same "Oops, something went wrong" error screen. This time, I went back to my tax info screens, and this time when I navigated to the "view full return" page, I could see my full return and had the option to file online - so it was obvious that a payment had gone through. I see on my credit card statement that I've been charged the full amount twice, in two separate transactions. I tried submitting a help request via the online form - I did this two days ago, from two different browsers. I haven't received any reply - not even the automated response that I'm supposed to get within 15 minutes. It's not in my junk email. Please refund the second charge. I would also like to have a receipt for the payment (the legitimate single payment that is valid). I can't find anywhere on the site where I can see my account payment history or download a receipt.