My deepest sympathies to you Lizbz. I've been trying to get this program working since yesterday.
Made a special trip to purchase it and then spent the entire day loading, uninstalling and loading. Initial program from CD executed. Once thee update was applied would no longer execute. I tried downloading the online file and it never would execute. Tried a repair and gave me Error Code 1612. And I did ask for help 4 times. Still no response and the supposed phone lines do not exist.
I had always liked this program and have used it for at least 3 years. But this is ridiculous. I have no more time for it. Leaving now to get another program and get rid of this one.
Good luck with getting your money back. I'm glad I decided to buy it at the store.