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Ruth

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  1. Posting this info for others having difficulty contacting UFILE support. This was provided in a response to my UFile Support request, but it would be better if the phone message gave the hours or it was posted on their website: Our customer support telephone service is available Monday to Friday, 9:00 am to 9:00 pm EST. On weekends, our offices are open as well, but only for email support.
  2. I got a response from UFILE support which has solved the problem: RE: Line 253 - Net capital losses of other years - First time entry If you have net capital gains for the current tax year and would like to utilize net capital losses of prior years to offset the net capital gains, please follow the steps below: (Available capital losses are shown on the CRA's Notice of Assessment or Notice of Reassessment for the previous taxation year.) 1- In the "Left side menu on the Interview tab", select "Interview setup". 2 - On the right-hand side of the screen. Go to the "Carryforward amounts and prior year information" group, check the box for "Losses of prior years, carrybacks" and then click "Next" at the bottom of the page. 3- Return to the "Left side menu on the Interview tab", select "Losses of prior years and carrybacks". 4- On the new page, chose the option "Net capital losses of other years". 5- Enter your net capital losses of prior years. 6- If you wish to limit the amount of capital losses applied to the current year, enter the amount on the last line at the bottom of the page. The program will report the net capital loss on line 253 of your federal return and on line 290 of the Quebec return. To see the details of the application of net capital losses, click on the "Tax return" tab and select federal form "Net Capital Losses of Other Years" and, if applicable, Quebec form TP-729 "Carry-Forward of Net capital Losses". --- Our customer support telephone service is available Monday to Friday, 9:00 am to 9:00 pm EST. On weekends, our offices are open as well, but only for email support.
  3. Phone support not available at weekend and message says to call again in business hours but does not say when those are! Customers of UFile with jobs are not able to call for support during business hours and will be doing their returns on evenings and weekends. Very disappointed with the support options. On-line chat with an agent is popular these days (and I have used it successfully with phone and cable companies) and I would suggest UFile offer it.
  4. I have been unable to find where I enter the amount of capital gains losses carried forward to use against a capital gain on 2018 return. Research suggests I have to check "Other Options" in the Interview set up panel to access the right form, but "Other Options" does not open in my file.
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