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Matt26

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  1. Hello, does anyone know if authenticator apps other than Google Authenticator can be used for two factor authentication with UFile Online? I submitted the issue below using the Contact Us page form, no response yet. Many thanks! Hello, I am trying to enable two factor authentication on my UFile Online account. On the page "To add this UFile account", after copying and pasting the UFile code from my authenticator app and pressing Verify, I receive the error "The Code is invalid". Can you please confirm if authenticator apps other than Google Authenticator can be used? Thank you
  2. Hello, does anyone know if this request below can be actioned here? I called both phone numbers on the Ufile website, both disconnect every time I call. I've also submitted this request via the form on the Contact Us page and replied to the email I received to indicate I still require assistance with my request. Hoping I can get this resolved this weekend 😊 Thank you! Hello, I tried to reset two factor authentication for my account (no longer have access to the authenticator app) but the provided recovery key did not work, I am still prompted for an authentication code. I tried resetting a second time and got the message "Invalid code".
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