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Roger

UFile Support
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Roger last won the day on July 18 2019

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  1. Beh

    Hi Roger. It seems you have helped others.

    i have the OOPS something has gone wrong message. Uninstalled and reinstalled several times, changed directories so 2017 and 2018 are in the same folder, reinstalled 2017, installed the C++ mentioned. I see that I cannot open any files in my last years and years on ufile files. So frustrated! Please...can you help ?

    1. Show previous comments  6 more
    2. Beh

      Beh

      As soon as I try to open to save a file.

       

    3. Beh

      Beh

      I can also carry forward a file,  but not open it.

    4. Beh

      Beh

      It was the Themes! 

  2. Hi Roger! I am currently preparing my 2018 return, but when I am trying to click on the "Net Capital Losses of other years" to create a new section, I get the error message below:
     
    ServerError 
    500 - Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.
     
    I tried to create it in 2 different computers in 2 different locations, with exactly the same results, so I am thinking it may be a UFile software bug. I tried on Friday 2/22 and I just tried again today (2/23) with exactly the same result.
     
    I opened a ticket with the helpdesk, ans replied that I needed assistance (the links they sent are not helpful on this issue), but I am still waiting. Can you please assist me?
     
    Thank you!
    1. Roger

      Roger

      If the section "Capital loss carryforward" already exists, when you click on "Net Capital Losses of other years" it tries to add that section again. However, since it already exists, it's returning an error message. Sorry that the message is not more meaningful, we will work on it.

      I hope that helps. If not, let me know.

    2. Minera

      Minera

      Hi Roger,

      Thank you for your reply.

      I am trying to apply a unused net capital losses of $168 in this year's return. Where would I enter the $168 if not under the  "Net Capital Losses of other years" section?

      1958100448_unusednetcapitallosses.thumb.JPG.c140fd6a9d4f1c6900c202310eb4085c.JPG

      Please advise.

      500-Internal Server Error.JPG

       

  3. You can download the software from the link below and use the activation key you already purchased: http://downloads.drtax.ca/ufile/UF2014EGYH34UFGHYA23WHUS4/UFile2014.exe
  4. In the QuikClik Navigator, go to the section "CRA questions" and make sure to set the "Language of correspondence" to English.
  5. If you are using Windows XP, you will need to enable TLS 1.0 encryption. Here are the steps to do so: Launch Internet Explorer and click on the Tools Menu. Select Internet Options. Select the Advanced tab. Scroll to the bottom (Security section). You should see a list of SSL protocols supported by Internet Explorer. Ensure that TLS 1.0 is checked.
  6. Yes you can, as long as you're not changing any of the following: Your name, date of birth, SIN.
  7. You should be able to use the same account but the carry-over information won't be there.
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