Roger

UFile Support
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About Roger

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  1. Is UFile good?

    Hello Eemaar, I suggest you give it a go. UFile Online and UFile for Windows are free to try. You only pay if you wish to view/print the return and/or NETFILE. You can try UFile Online from the following link: https://secure.ufile.ca/account/login.aspx If you prefer, you can download UFile 2016 for Windows from the link below: http://downloads.drtax.ca/ufile/UF2016GQ2ZJCFP8TNKK8MYWK7/ufile2016.exe
  2. What is modest income taxpayer?

    Hello The total income <= $25,000 rule is applicable to UFile for Windows 2016. Yes, it checks the line 150 of the Federal return in order to determine the total income.
  3. no cd rom

    Yes of course. If you happen to be using UFile for Windows, you can always download the latest version from the link below: http://downloads.drtax.ca/ufile/UF2016GQ2ZJCFP8TNKK8MYWK7/ufile2016.exe
  4. 2016 Update

    That is indeed the latest update. No other updates are planned for this season. However if the Server is not accessible error persists please contact support@ufile.ca
  5. Ufile 2016 Update released April 9, 2017

    Hello, Thanks for letting us know. Yes it will be corrected today or tomorrow in an upcoming update.
  6. Hello Snirpy, I'm sorry you're having trouble filing. The Federal and Quebec errors indicate that an Internet connection could not be established. If the firewall is disabled, UFile should be able to establish an Internet connection but we will need more information to identify the cause. The printer message can be a Windows permissions issue with your printer. I suggest contacting support@ufile.ca for help with the issues you encountered.
  7. Hi Linx, Sorry to hear about your troubles. You can carry-forward your 2015 file information to UFile 2016 except if the 2015 file you're carrying forward has not been printed, saved as PDF nor Netfiled. In that case, only the basic information will be carried-forward. If you're still unable to reach support for help with your file, please send me your email address in a private message so I can look up your request. Thank you
  8. How to install two UFILE in one computer?

    It's not possible to install 2 copies of UFile on one PC. If you purchased another copy, you can simply add the activation key to the UFile copy already installed. To do so, click on the "Add additional keys" button in the Start screen.
  9. 20.01 is the first version released. You will have to update to the latest version 20.14 in order to use CRA Auto-fill. You can also download the latest version from the following link: http://downloads.drtax.ca/ufile/UF2016GQ2ZJCFP8TNKK8MYWK7/ufile2016.exe
  10. Prior year software

    Hello Sergio, You can download UFile for the 2013, 2014 and 2015 tax years from the links below. UFile 2013: http://downloads.drtax.ca/ufile/UF2013EGYH34U86GA23WHUS4/UFile2013.exe UFile 2014: http://downloads.drtax.ca/ufile/UF2014EGYH34UFGHYA23WHUS4/UFile2014.exe UFile 2015: http://downloads.drtax.ca/ufile/UF2015EDYT34UF3E4A23H7ZS4/UFile2015.exe
  11. Elimination of Quebec Health Contribution

    Hi clw, Yes, this change will be part of the next UFile update planned for next week (April 6 or 7).
  12. Hi, Please contact support@ufile.ca for help on this matter.
  13. Prior Year Tax Return

    Hi Samira, The CRA asked us to add that question in order to easily identify which ones have prior year tax returns so they can process the older returns first.
  14. Prior Year Tax Return

    Hello Samira, In order to EFILE a 2015 tax return you will need to use UFile Pro 2015. If you don't already own last year's version, you can purchase it from the following link: https://secure.drtax.ca/ufileshoppro/killsession.asp?taxyear=2015 I hope this answers your question.
  15. Windows Installer returned 1612

    Usually this means that the program is already installed and you're attempting to install it again. Do you see UFile 2016 in your programs folder or as as shortcut on your desktop? If not, please contact support@ufile.ca so they can gather more info.