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Roger

UFile Support
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Roger last won the day on March 19

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  1. Please make sure to download and install this version: https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe
  2. Please make sure your PC is up-to-date with the latest Windows updates and try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  3. Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  4. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile
  5. If you're using a different Windows account for the PRO one, then it won't affect the returns. Under Efile-NetFile setup, make sure to select "Professional tax preparer" under "In what capacity are you preparing tax returns" and enter your EFILE credentials (EFILE number, password, etc.)
  6. You don't have to install UFile twice. Simply start UFile on the other account and enter your PRO activation key.
  7. Please try installing the latest version of UFile from https://www.ufile.ca/download
  8. Yes, it shouldn't be an issue.
  9. If your Windows 7 version is up-to-date with the latest Windows updates, it should be able to calculate your return properly. If you're still unable to calculate please contact support so they can help you with the issue.
  10. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile 2018 again
  11. To enter a new key, click on Settings -> Tax Return Counter and Add extra returns.
  12. ImpôtExpert https://www.impotexpert.ca est la version française de UFile.
  13. In order to fix this you will have to Download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option. Please make sure your Windows is up-to-date with the latest Windows updates and Service Pack as well.
  14. In order to fix this you will have to Download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option. Please make sure your Windows is up-to-date with the latest Windows updates and Service Pack as well.
  15. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile 2018 again
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