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Roger

UFile Support
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Roger last won the day on March 26

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About Roger

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  1. Beh

    Hi Roger. It seems you have helped others.

    i have the OOPS something has gone wrong message. Uninstalled and reinstalled several times, changed directories so 2017 and 2018 are in the same folder, reinstalled 2017, installed the C++ mentioned. I see that I cannot open any files in my last years and years on ufile files. So frustrated! Please...can you help ?

    1. Show previous comments  6 more
    2. Beh

      Beh

      As soon as I try to open to save a file.

       

    3. Beh

      Beh

      I can also carry forward a file,  but not open it.

    4. Beh

      Beh

      It was the Themes! 

  2. Roger

    Steppy

    Please download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.
  3. You have to make sure that your Windows version is up-to-date with the latest Windows updates. Then, download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.
  4. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all folders folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Open UFile again
  5. I scanned UFile with McAfee and I didn't have any issues. Are you using the latest version of McAfee anti-virus? Did you download UFile from https://www.ufile.ca/download ?
  6. Yes you can. You don't need to uninstall the versions from previous years. They can coexist.
  7. Please try installing the prerequisite patch patch KB 2999226 http://download.microsoft.com/download/4/f/e/4fe73868-5edd-4b47-8b33-ce1bb7b2b16a/windows6.1-kb2999226-x86.msu and then install the C++ Redistributable for Visual Studio 2015 again.
  8. To answer your first question, if you're still unable to update UFile, you can always find and download the latest version of UFile from the following link: https://www.ufile.ca/download
  9. What is your screen resolution? Can you change it to something else to see if it makes a difference?
  10. The CRA online systems are currently down. Please try again later.
  11. You can download it from the following link http://downloads.drtax.ca/ufile/UF2017MQ2ZJCFIL0P8TNKOK8MlWK7/ufile2017.exe
  12. You can download and install it from the following link: https://www.ufile.ca/download
  13. Please make sure to download and install this version: https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe
  14. Please make sure your PC is up-to-date with the latest Windows updates and try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  15. Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
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