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Roger

UFile Support
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Everything posted by Roger

  1. Are you able to download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ?
  2. UFile for Windows 2018 requires Visual C++ Redistributable for Visual Studio 2015. It's usually installed automatically with UFile, unless an error occurred, in which case I suggest downloading and installing it manually from https://www.microsoft.com/en-us/download/details.aspx?id=48145 . If you're still encountering issues, please don't hesitate to Contact Us.
  3. Please try the following procedure (it might help): 1. Open Windows Explorer (Windows Key + E) 2. In the address bar, type “%localappdata%\Thomson_Reuters_DT_Tax_an”. 3. Press ENTER. 4. Delete all folders found inside the “%localappdata%\Thomson_Reuters_DT_Tax_an” folder. 5. Start UFile 2018 again.
  4. Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  5. For UFile 4, modest income is $20,000 or less. UFile will decide which one to use, based on the income.
  6. Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  7. The service opened at 9am. Please try again.
  8. Have you tried saving it to a different folder (C:\temp or C:\UFile)? Controlled folder access may be enabled on your PC which prevents certain folders from being written to. If so, you can add UFile.exe as an allowed app (see: https://www.tenforums.com/tutorials/113430-add-remove-allowed-apps-controlled-folder-access-windows-10-a.html#option1)
  9. I suggest installing the Visual C++ Redistributable Packages for Visual Studio 2013 and trying again. If you're still having issues with UFile 2015, please don't hesitate to Contact Support.
  10. Roger

    PAY NOW

    Is this the contact page that is broken for you? https://www.ufile.ca/contact/contact-us As for the Pay Now button, please ignore it for now, it's a display issue that will be fixed shortly.
  11. Can you try saving it to a different folder (i.e. C:\temp or C:\UFile)?
  12. Yes that shouldn't be a problem. Once the Netfile service is available you will be able to transmit your return from anywhere.
  13. Hi Rod, Maybe the file download was not completed successfully. Please try downloading it again.
  14. Roger

    UFile 2018 Error

    Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  15. Hi Sha, You can download UFile 2018 from the following link: https://www.ufile.ca/download
  16. Roger

    Changelog

    Hello, Thank you for the suggestion, we're definitely looking into implementing a changelog in the future. In the last versions 21.13 and 21.20: Added the ability to transmit via Netfile the T2203 (Multiple Jurisdictions) form. Improved the wording of some warning and error messages. Fixed an issue where an incorrect warning was generated if the Family Head is in Quebec and the dependent is in another Province. No more UFile updates are planned for this tax year.
  17. Roger

    ufile 2016

    You can download UFile 2016 from the link below http://downloads.drtax.ca/ufile/UF2016GQ2ZJCFP8TNKK8MYWK7/ufile2016.exe
  18. It usually means that another installation is currently in progress, perhaps Windows Updates? I suggest trying again later. If it still doesn't work, restart your PC and try again.
  19. I don't believe you need to purchase any extra keys since you have only used 2 out of 4 returns. Simply click on "Start on a new tax file" to create a new file for your daughter's return. You can also use another PC if you wish. To do so, download and install the latest version of UFile from https://www.ufile.ca/download and use your existing activation key.
  20. Roger

    horn

    Hi, You can always download the latest version from the following link: https://www.ufile.ca/download
  21. Hi Sienna, Below is the list of the existing keyboard shortcuts in UFile for Windows.
  22. Hello Linda, I'm using Firefox v58 and I do not see a warning in the password box. I suggest you contact support@ufile.ca so they can gather more information and help you with your other questions.
  23. That information may not yet be available from the CRA service. The CRA might not have received the T4 and T5 documents or processed them yet. Try again at a later date.
  24. If you're using the Windows Classic Theme and still encountering issues, please contact support@ufile.ca for assistance.
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