UFile Support
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Everything posted by Roger

  1. Roger


    Hello, Thank you for the suggestion, we're definitely looking into implementing a changelog in the future. In the last versions 21.13 and 21.20: Added the ability to transmit via Netfile the T2203 (Multiple Jurisdictions) form. Improved the wording of some warning and error messages. Fixed an issue where an incorrect warning was generated if the Family Head is in Quebec and the dependent is in another Province. No more UFile updates are planned for this tax year.
  2. Roger

    ufile 2016

    You can download UFile 2016 from the link below
  3. Roger

    UFile 2017 install failure: '1618'

    It usually means that another installation is currently in progress, perhaps Windows Updates? I suggest trying again later. If it still doesn't work, restart your PC and try again.
  4. Roger

    adding new key or buying another UFile .

    I don't believe you need to purchase any extra keys since you have only used 2 out of 4 returns. Simply click on "Start on a new tax file" to create a new file for your daughter's return. You can also use another PC if you wish. To do so, download and install the latest version of UFile from and use your existing activation key.
  5. Roger


    Hi, You can always download the latest version from the following link:
  6. Roger

    Keyboard Shortcuts for UFile

    Hi Sienna, Below is the list of the existing keyboard shortcuts in UFile for Windows.
  7. Roger


    Hello Linda, I'm using Firefox v58 and I do not see a warning in the password box. I suggest you contact so they can gather more information and help you with your other questions.
  8. Please contact for assistance.
  9. Roger

    Download my information - Missing files

    That information may not yet be available from the CRA service. The CRA might not have received the T4 and T5 documents or processed them yet. Try again at a later date.
  10. Roger

    Tax Return Won't Display

    If you're using the Windows Classic Theme and still encountering issues, please contact for assistance.
  11. Roger

    My return disappeared before filing

    Please contact and provide your UFile T2 username so they can look into the issue.
  12. Roger

    Tax Return Won't Display

    We have a fix ready for the upcoming UFile update due late next week. Thank you.
  13. Roger

    non functioning download link

    Below is the download link for UFile 2010:
  14. Roger

    Is UFile good?

    Hello Eemaar, I suggest you give it a go. UFile Online and UFile for Windows are free to try. You only pay if you wish to view/print the return and/or NETFILE. You can try UFile Online from the following link: If you prefer, you can download UFile 2016 for Windows from the link below:
  15. Roger

    What is modest income taxpayer?

    Hello The total income <= $25,000 rule is applicable to UFile for Windows 2016. Yes, it checks the line 150 of the Federal return in order to determine the total income.
  16. Roger

    no cd rom

    Yes of course. If you happen to be using UFile for Windows, you can always download the latest version from the link below:
  17. Roger

    2016 Update

    That is indeed the latest update. No other updates are planned for this season. However if the Server is not accessible error persists please contact
  18. Roger

    Ufile 2016 Update released April 9, 2017

    Hello, Thanks for letting us know. Yes it will be corrected today or tomorrow in an upcoming update.
  19. Hello Snirpy, I'm sorry you're having trouble filing. The Federal and Quebec errors indicate that an Internet connection could not be established. If the firewall is disabled, UFile should be able to establish an Internet connection but we will need more information to identify the cause. The printer message can be a Windows permissions issue with your printer. I suggest contacting for help with the issues you encountered.
  20. Hi Linx, Sorry to hear about your troubles. You can carry-forward your 2015 file information to UFile 2016 except if the 2015 file you're carrying forward has not been printed, saved as PDF nor Netfiled. In that case, only the basic information will be carried-forward. If you're still unable to reach support for help with your file, please send me your email address in a private message so I can look up your request. Thank you
  21. Roger

    How to install two UFILE in one computer?

    It's not possible to install 2 copies of UFile on one PC. If you purchased another copy, you can simply add the activation key to the UFile copy already installed. To do so, click on the "Add additional keys" button in the Start screen.
  22. 20.01 is the first version released. You will have to update to the latest version 20.14 in order to use CRA Auto-fill. You can also download the latest version from the following link:
  23. Roger

    Prior year software

    Hello Sergio, You can download UFile for the 2013, 2014 and 2015 tax years from the links below. UFile 2013: UFile 2014: UFile 2015:
  24. Roger

    Elimination of Quebec Health Contribution

    Hi clw, Yes, this change will be part of the next UFile update planned for next week (April 6 or 7).
  25. Hi, Please contact for help on this matter.