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Roger

UFile Support
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Everything posted by Roger

  1. If he's not considered a dependent, he will need to create a new account for himself. Keep in mind that students can file for free (see https://www.ufile.ca/tips-and-tools/file-for-free)
  2. In Interview Setup there's the option "Adoption expenses and treatement of infertility"
  3. Roger

    Steppy

    Please download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.
  4. You have to make sure that your Windows version is up-to-date with the latest Windows updates. Then, download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.
  5. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all folders folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Open UFile again
  6. I scanned UFile with McAfee and I didn't have any issues. Are you using the latest version of McAfee anti-virus? Did you download UFile from https://www.ufile.ca/download ?
  7. Yes you can. You don't need to uninstall the versions from previous years. They can coexist.
  8. Please try installing the prerequisite patch patch KB 2999226 http://download.microsoft.com/download/4/f/e/4fe73868-5edd-4b47-8b33-ce1bb7b2b16a/windows6.1-kb2999226-x86.msu and then install the C++ Redistributable for Visual Studio 2015 again.
  9. To answer your first question, if you're still unable to update UFile, you can always find and download the latest version of UFile from the following link: https://www.ufile.ca/download
  10. What is your screen resolution? Can you change it to something else to see if it makes a difference?
  11. The CRA online systems are currently down. Please try again later.
  12. You can download it from the following link http://downloads.drtax.ca/ufile/UF2017MQ2ZJCFIL0P8TNKOK8MlWK7/ufile2017.exe
  13. You can download and install it from the following link: https://www.ufile.ca/download
  14. Please make sure to download and install this version: https://download.microsoft.com/download/9/3/F/93FCF1E7-E6A4-478B-96E7-D4B285925B00/vc_redist.x86.exe
  15. Please make sure your PC is up-to-date with the latest Windows updates and try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  16. Please try Downloading and Installing the Update for the universal runtime: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  17. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile
  18. If you're using a different Windows account for the PRO one, then it won't affect the returns. Under Efile-NetFile setup, make sure to select "Professional tax preparer" under "In what capacity are you preparing tax returns" and enter your EFILE credentials (EFILE number, password, etc.)
  19. You don't have to install UFile twice. Simply start UFile on the other account and enter your PRO activation key.
  20. Please try installing the latest version of UFile from https://www.ufile.ca/download
  21. Yes, it shouldn't be an issue.
  22. If your Windows 7 version is up-to-date with the latest Windows updates, it should be able to calculate your return properly. If you're still unable to calculate please contact support so they can help you with the issue.
  23. Please try the following steps: Open Windows Explorer (WindowsKey + E) In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an Press ENTER Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an Start UFile 2018 again
  24. To enter a new key, click on Settings -> Tax Return Counter and Add extra returns.
  25. ImpôtExpert https://www.impotexpert.ca est la version française de UFile.
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