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Found 57 results

  1. I submitted a tax return by netfile and the return was accepted with a confirmation number generated. I am now in a dispute with CRA that will require I submit a complaint. I would like to include a complete history of the issue. When I go into the UFile for that tax year I cam see that the Netfile was sent and I can get the confirmation number, but it doesn't say when the netfile was submitted. Is there any way to get this filing date? Is there a log or something I can review?
  2. I am being asked for the Notice of Assessment Number from one of my two previous years in order to Netfile for Quebec. This is the first time I have earned income in Quebec (from another province) and my first return in that province. Is this Notice of Assessment Number from a Quebec document I have never seen before or is it something I should be able to find on a previous federal Notice of Assessment?
  3. I have tried repeatedly to download the immediate assessment after completing my netfile. The error is “cannot connect to CRA server”. tech supports solution - go to starbucks and try it from there! anyone else?
  4. Ufile says that I can't Netfile my wife's Federal return. There are no errors on the return itself, but I get the following message in the Review section: A tax return was generated. However, the errors below prevent the transmission of your declaration. You cannot currently NETFILE the federal return. Please review the following reasons, and make corrections when possible. If an (*) appears at the end of an explanation below, it denotes a NETFILE exclusion (i.e. the return cannot be transmitted). You entered business partner income or adjustments. A taxpayer with 100 percent business ownership should report any partnership income or adjustments as business income or expenses depending on whether they are to be added to or subtracted from gross income. If ownership is less than 100 percent then the amounts in question should be reporting within a second business statement where ownership would be 100 percent. My wife has some T4s and some foreign income. She is also a sole proprietor, so I entered a T2125P. This is virtually identical to her situation for the past 2 years, where I was able to NETFILE without issue. I checked the CRA's website and there's nothing in her situation that appears to be "ineligible" for NETFILE. Any help would be greatly appreciated!
  5. It will not let me netfile a return. My mother is 66 and elected to stop paying CPP for 2017. But because her CPP contributions are 0, it doesn't allow me to netfile. She is not "exempt" from CPP but is not paying it. I believe this to be a programming error and it should allow me to netfile as I have filled out the proper sections to show that she elected to stop paying CPP (Form CPT30, filled out in the interview section). I should also mention that she does have a small pensionable earnings amount in box 26. I can get a work around, but it is falsifying the return. If I enter 0 for pensionable earnings and 0 for CPP contributions, it will allow me to netfile, but that it is not what is printed on the T4. Unfortunately, I'm finding Ufile less and less user friendly each year and getting bogged down by bugs. If I wanted to print and mail, I would do it by hand and save my money.
  6. I am wondering if there's a way to resubmit a return that's already been submitted and assessed? Case: We had two T4s come in late, after we had submitted our returns. The adjustments aren't overwhelming, but need to be done. I made the changes and inserted the T4s to the appropriate profile. The adjustments appear in the Federal Return that I have printed, but I wanted to submit it electronically since I've paid for that service. I'm not sure if I'm missing something or if this simply is not a feature available to UFile. If it's available via UFile, I would appreciate any guidance on how to do this update and submission. I did some research and the CRA site indicates that it's not a UFile feature, but I just need to be certain. Other options are submitting via paper (painfully slow). It seems to indicate I can do it (see below), I'm just not sure how. From CRA Site: Changes to your return Starting February 26th, 2018, the CRA is introducing the ReFILE service to give taxpayers the option of having an amended income tax and benefit return filed electronically. This service will let taxpayers use NETFILE to send amended returns for a current (2017) or previous (2016) return and will only be accepted through ReFILE if the original return was completed and sent electronically through NETFILE (or EFILE). But when I look at the products that offer the Refiling service, UFile doesn't appear to be one of them. Thanks in advance, The Houses
  7. I posted this in another section of forum but noticed it is more active here. So please don't hurt me for the double post. ================================================================================================ I believe this is a bug, as I am not getting any errors. I filed both mine and my spouse's federal returns successfully (Status: File Accepted). But when I get to the Quebec Netfiling part, my status says Ready for filing and my spouse's status says File rejected. I got this error because I initially put in the incorrect NOA number for my wife, but corrected it after and it was then accepted and I got a reference number and everything for her, but it still says rejected for some odd reason. Now, when I go file my Quebec return, and I input my NOA number and submit, it takes me to my wife's Netfile submission screen where it says that it was accepted at 9:34am. It's not taking me to my accepted screen and my Quebec return status remains "Ready for filing". Is anyone else experiencing this behavior? I've attached a .jpg for your reference.
  8. I believe this is a bug, as I am not getting any errors. I filed both mine and my spouse's federal returns successfully (Status: File Accepted). But when I get to the Quebec Netfiling part, my status says Ready for filing and my spouse's status says File rejected. I got this error because I initially put in the incorrect NOA number for my wife, but corrected it after and it was then accepted and I got a reference number and everything for her, but it still says rejected for some odd reason. Now, when I go file my Quebec return, and I input my NOA number and submit, it takes me to my wife's Netfile submission screen where it says that it was accepted at 9:34am. It's not taking me to my accepted screen and my Quebec return status remains "Ready for filing". Is anyone else experiencing this behavior? I've attached a .jpg for your reference.
  9. Janet

    Janet Hudgins

    I can't file because of errors that aren't in my return but I can't get any help from Ufile (for two weeks). How do you get help?
  10. I am attempting to file my parent's income tax returns. Neither of their incomes net or taxable is NIL. The program states that my father's return cannot be netfiled unless he confirms that the Federal and Income of his spouse are nil. To correct the problem the program brings me to a page that states, I delcare Net Income of spouse to be nil. choices are Yes or No. I have input NO to both and it does not correct the problem. I am reluctant to check the boxes as Yes, because the income is NOT nil. How do I correct the problem and still file an truthful return?
  11. My wife worked in 2017 as an employee of the employment agency on two occasions, having her own sole proprietor business. On the report I entered all numbers from two T4s she got. On both of them line 14 is empty, lines 16 and 18 have certain amounts and the actual income's shown in line 81. I also entered exact sum of these two incomes (from box 81) into form T2125 (as an business income, where required). As a result I got the following messages on the review page: Errors: You cannot currently NETFILE the federal return.<...> Your tax return contains negative entries on lines where they are not permitted for NetFile purposes. Warnings: The pensionable earnings entered for a T4 exceed the amount of T4 income. The amount in box 81 of the T4 slip must also be reported as business income. Questions: 1. What might have caused the error msg, if there's no negative values entered anywhere? 2. Could it be caused by this specific case of box 81 on T4? 3. In any case, how can I fix it?
  12. I read on CRA website that since Feb 26, 2018, they are giving option to re NETFILE (they call it ReFILE). Well, my question is: after I have NETFILEd my 2017 return today, I discovered that I forgot to include something. Can I re NETFILE my return after making changes to my return? If yes, how does it work?
  13. I submitted my 2017 tax return via NetFile on Feb 28, 2018. I opted for the Express NOA option (Notice of Assessment) - which indicated that upon filing, I would receive access to my NOA immediately. Well, I submitted my return and UFile showed it was successful (Ref# obtained), but they didn't provide me with any NOA. Now, it may be because of the timing (Feb 28, 2018 and technically RRSP season remains open on March 1, 2018), but that wasn't mentioned in the system when selected the option for Express NOA. I then went to the CRA site (the following day) and CRA was noting that they haven't even received my 2017, let alone have a NOA available. Does anyone know anything about this Express NOA? Does it matter that I submitted my 2016 return only a couple days prior (which is showing as received and processing on the CRA site - but I didn't opt for the Express NOA that time)? I don't recall the Express NOA page saying anything about that impacting the availability. Any info would help - just wondering if UFile failed me in it's attempt to submit my 2017 returns.
  14. I know Netfile isn't open until Feb 26 so wonder if this is the reason payment using 5 different credit cards was declined. I will try it all again on Feb 26 when Netfile is open and hopefully it will work then. I did try asking the help line and got an email that didn't answer the question, but guided me here. Peter Toronto, Canada
  15. Just an FYI for anyone looking for info. Peter Toronto, Canada
  16. Says I have indicated I am a first time filer which is not true...but I can't find the box which I may have ticked off or the software ticked for me so I cant netfile. ...this program is really buggy BTW. Second major issue which has slowed me from filing.
  17. Hello, I'm currently experiencing an issue when submitting a netfile for my spouse. Rejected March 17, 2017 3:09 PM Error code(s):16Your records with the Canada Revenue Agency (CRA) indicate that you are filing an income tax return for the first time. Please indicate in your software that you are filing an income tax return with the CRA for the first time, and enter your Given Name (if applicable), Second Name (if applicable), and Family Name in the name fields and try to retransmit your return. I've already included the information the error code says to do, but it still fails. Please advise, Abraham Soon
  18. Rejected March 10, 2017 5:53 PM The underlying connection was closed: An unexpected error occurred on a send. Using online Ufile. Tried on Windows 7, Windows 10 IE Explorer, Chrome, and , Mac using Safari. Turned off Firewall and AV. Used online software for several years to file my families returns and this is the first time I have had a problem.
  19. For some reason, UFile Windows is giving me a warning that I cannot Netfile my 7-year-old's Federal Return because: "A response indicating whether you are a Canadian citizen is required." Of course he has no income and he is the 2nd of two dependent children. This error does not appear for my older child who is also a dependent. I did a search and found some fixes regarding this issue dating back from 2013. Is this really a long-standing bug that UFile has not corrected? I have tried the proposed fixes which include: (1) Changing the dependent's date of birth to enable the CRA menu which allows you to classify an adult as a Canadian citizen. Then changing it back.; and (2) Changing the "Show the marginal tax rate calculation?" option in the Controls menu page for the dependent to "Select" or "No". Both methods failed and do not work on UFile 2015 for Windows. Seeing as I don't plan to file a return for him anyway, I suppose this point is moot, but there really should be a fix for this after three years! I original moved to UFile because it gave better value and a superior product, but I'm very disappointed in this year's software as this is the second bug which I've had to fix on my own with no help from UFile.
  20. I completed my tax return and used the netfile to submit my tax returns. I was successful with my Federal tax return but when I used netfile for the Quebec return I go the following message. The request was aborted. Could not create SSL / TLS secure channel Of course I can't get any reply from "Ufile client service" so I am asking if anyone can help me with this issue. Thanks.
  21. Greetings I have to write here because after MORE THAN A WEEK technical support, named John, has not been capable of read my e-mails, and I'm really frustrated because we are at 5 days before dead line, Ive already payed the online declaration to UFILE and for the moment, the technical support and customer support HAVE BEEN TERRIBLE I can't Netfile my Quebec return. This is the message I receive: You cannot currently NetFile your Quebec return. Please review the following reasons, and make corrections when possible. If an (*) appears at the end of an explanation below, it denotesa NETFILE exclusion (i.e. your return cannot be transmitted). Line 445 of the Quebec TP1 requires a value that corresponds to line 107 or to line 22, 23, 24, 25, 26, or 40 of Schedule L. I haven't filled nor received an Schedule L. I havn't had an income from self employment. This error continues after erasing and re filling my T4's received. For more than a week, I have been in touch with a Tech service, John, that only gave randome copy-paste answers. with more than 10 mail communications, this tech support can't follow the conversation, ask the same question again and again and again. Do not give answers, do not follow previous e-mails, but open new ones and start over asking for a file as if I made the tax declaration with windows. I explained several times that my tax declaraion was made online. IT doesnt matter, the tech support will ask again for the same file no matter how many times I told him that my declaration was made with Ufile.ca Im very frustrated with this situation. Do anyone have the same problem? Anyone from tech support can finally see whats wrong?
  22. If you are using Windows Vista with Ufile to netfile your returns, and both or one of them get rejected, please download the patch file from this link: http://cdn.drtax.ca/...le2015-1921.exe install and update Ufile 2015, then try netfiling. It should work. It worked fine for me.
  23. I opened the software and have updated successfully. I have completed my return and the tax calculations were successfully completed as shown at the bottom left of the results, however, when I go to Step 5 NETFILE and clicked "Next", nothing happens. No warnings or errors, just a plain blank page. What is wrong? I also had to reinstall software because it froze, in fact - several times. I've used UFile for several years now and this is the first time that I encountered these problems, and NO PHONE NUMBER to call for help.
  24. "The first digit of the message number on the left identifies one of your financial statements. One of the following situations exists on your return: 1) The start date and/or end date of your fiscal period is not entered in the YYYYMMDD Format or the date entered is not valid. Please make sure that valid dates are entered in the YYYYMMDD format. 2) The year of the fiscal period end date of your AgriStability/AgriInvest financial statement is not valid. Please make sure the year for the end date is the year of the return you are filing. A financial statement is one or more of the following forms: Form T776, Form T2125, Form T2042, Form T1163, Form T1273 and Form T2121." - it seems this is caused by trying to submit a return which contains a T2125 with a fiscal period 2015-03-01 to 2016-02-28. (Note that it was valid last year to submit with a fiscal period 2014-03-01 to 2015-02-28) Any ideas of how to solve??
  25. Hi. Ufile has accepted by tax return and indicates i can proceed with filing via Netfile. When I file my return I get the following error: REJECTED: date/time The underlying connection was closed: An unexpected error occurred on a receive. Does anyone know how to resolve this issue??? Please help
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