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Found 7 results

  1. H Turner


    Is this help page being monitored? Why is the earliest tax year 2017. Where can we go for help for 2018?
  2. Hi there, I sold my principal residence in 2016 and moved to a new principal residence. I have fully completed every field in the TIM - Moving Expenses page. However, I get the error message that "A required field was left blank" and that my tax return can not be calculated. When I click on the "click here to fix" it just takes me to the TIM page. I am at a total loss of what to do. Help please! Very much appreciated.
  3. Shop Cart Issue - Not working April 30 11:50pm EDT Trying to complete my payment, after entering credit card and expire date, it says "validating your card" then says "Oops, something appears to have gone wrong" Tried in 3 different web browsers, same issue.
  4. Rejected Result: 149-R One or more entries in the tax return require correction. The data enter is either invalid, or mandatory information is missing. If you are unable to resolve the issues, please contact your Software Developer. In past years the program has given us a hint as to what we missed... can anyone shed any light on this one?
  5. healypa

    Spousal information

    I keep getting an error message saying ,"both fields must be filled ... this error prevents tax calculations" I "click here to fix" and it takes me to the "Pension and retirement income page". There are only boxes to check if you want to see the forms. Very frustrating. Anyone I can call?
  6. QuebecCanuck

    Logout error

    When I use the "logout" link accessed from the cogwheel menu, I get the error message "Server error in '/' Application and "Runtime error". But when I log in again and immediately logout from the same link. the normal post-logout screen appears "Thank you for using UFile". Why does this error happen, and can I assume that when I get it I am nevertheless correctly logged out?
  7. LMathison

    Stopped Working

    After using the program successfully for the past 2 weeks, I am now getting an error message: UFile-ImpotExpert has stopped working and the program is shutting down. Have tried uninstalling and re-installing the program, but still doing the same thing. Any solutions?
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