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Found 4 results

  1. My credit card has been charged twice for my single corporation's T2 return. Please refund the second amount. Here's what happened: I entered all my corporation's tax info in the interview screens, no problems. I went to the "view full return" page, which directed me to the payment page. I entered my credit card details, clicked submit, and the website said "processing...." Then, the site went to an error page: "Oops, something went wrong...." My choices were "go back" or "login", so I went back - thinking that maybe I entered a wrong number in my credit
  2. I am attempting to purchase a UFile online T2 return for a corporation, using internet explorer. I entered the payment information and clicked "Submit" on the payment page. I am shown a loading dialogue that says "Please wait while we validate your credit card." The payment never appears to succeed and the previously mentioned dialogue stays indefinitely. The attached screen shot shows the dialogue. I guess my question is, how can I successfully pay for a T2 return? Is there currently a known problem with payments?
  3. I purchased the wrong UFile year and need a refund. I already have the 2014 version. I bought this thinking it was to complete 2014 taxes beginning in January 2015. I put in a ticket with UFile support but have not heard anything yet. The downloaded software was not installed and the activation code was not used. I am hoping that UFile will reimburse my credit card. I have been a loyal UFile customer using it every year since inception.
  4. I had a problem ordering, I am copying in below the feedback I sent to UFile and their only response so far. I find it appalling that there is no telephone support to verify what has happened as their email support seems unresponsive and I cannot re-order because they already have my credit card information and I do not wish to be billed twice. Meantime the clock on the tax filing deadline is ticking down. My thoughts on a possible reason are at the end of this post. In the meantime on line purchasers should beware of entering credit card information. > Existing customer from pri
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