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Found 3 results

  1. My credit card has been charged twice for my single corporation's T2 return. Please refund the second amount. Here's what happened: I entered all my corporation's tax info in the interview screens, no problems. I went to the "view full return" page, which directed me to the payment page. I entered my credit card details, clicked submit, and the website said "processing...." Then, the site went to an error page: "Oops, something went wrong...." My choices were "go back" or "login", so I went back - thinking that maybe I entered a wrong number in my credit card info, or something similar. I went back to the payment screen, and entered my credit card details for a second time. Once again, it said "processing...", then went to the same "Oops, something went wrong" error screen. This time, I went back to my tax info screens, and this time when I navigated to the "view full return" page, I could see my full return and had the option to file online - so it was obvious that a payment had gone through. I see on my credit card statement that I've been charged the full amount twice, in two separate transactions. I tried submitting a help request via the online form - I did this two days ago, from two different browsers. I haven't received any reply - not even the automated response that I'm supposed to get within 15 minutes. It's not in my junk email. Please refund the second charge. I would also like to have a receipt for the payment (the legitimate single payment that is valid). I can't find anywhere on the site where I can see my account payment history or download a receipt.
  2. I am attempting to purchase a UFile online T2 return for a corporation, using internet explorer. I entered the payment information and clicked "Submit" on the payment page. I am shown a loading dialogue that says "Please wait while we validate your credit card." The payment never appears to succeed and the previously mentioned dialogue stays indefinitely. The attached screen shot shows the dialogue. I guess my question is, how can I successfully pay for a T2 return? Is there currently a known problem with payments?
  3. I purchased the wrong UFile year and need a refund. I already have the 2014 version. I bought this thinking it was to complete 2014 taxes beginning in January 2015. I put in a ticket with UFile support but have not heard anything yet. The downloaded software was not installed and the activation code was not used. I am hoping that UFile will reimburse my credit card. I have been a loyal UFile customer using it every year since inception.
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