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I've used Ufile for the last few years. In February, I bought the latest Windows version and started inputting my data. No issue. In early March, I had received the rest of my data and went to use the software, and was prompted on whether to allow the software to update and make changes to my computer. Whether I choose yes or no, the screen goes blank. I minimize it, wait, and then go back to that screen, and it is black. Just for that software, nothing else. So I put in a ticket March 13, asking if I could reload the software without being charged again for a license. Received ticket number confirmation # UB2466403 but three days later, no answer to my question. So I will ask again since there has been no response to my ticket: Can I remove and reload the software without being charged again? Not asking for anything other than a simple yes or no. If it's a No, then I'll find other tax software.