Ufile software for 2007 crashes

[PAWC.CVITP 0]

I'm hoping you can help.  I coordinate the CVITP for the Penticton & Area Women's Centre and we do numerous multiple years of Returns and I have all the activation Keys from CRA and installed 2006-2012 on one computer.  However, I can't get beyond first page for 2007, then it crashes.  I've uninstalled 3 times, removing any reference to ufile 2007 on the computer, then downloaded and re-installed.  To no avail.  Other options?  I went online to ufile the other day and used the free online that this is such a labour-intensive process, when I get multiple years of Returns to complete.  Hope you can help, Brigid

[oldie 0]

I am having a similar problem, but with 2012 version.

 

I have used Ufile for many yrears on my old XP SP2 Compaq. It was slow but functional.

This year I installed on an Asus V1S  Vista Business.

 

Install, update, and bringing in previous year returns worked well.

 

I could populate some screens but on a set of spousal returns, after completing one spouse data and clicking on the next spouse's name, it has crashed repeatedly.

 

Full uninstall, follwed by CCLean or Revo uninstall, then reinstall results in the same error.

 

The program installed successfully on my old XP machine, but crashed the same way. [it was a new download that needed no updates]

 

I reported this problem a week ago in the online form for tech support, with no acknowledgement [not a fix] to date. I filled in another form to day.

 

Given the same issue on two PC's, most tech I know suggest its a corrupt app file. Below is a copy of the Vista error description.

 

Problem signature:

  Problem Event Name:  APPCRASH

  Application Name:  ufile.exe

  Application Version:  26.10.0.0

  Application Timestamp:  51101d34

  Fault Module Name:  ntdll.dll

  Fault Module Version:  6.0.6002.18541

  Fault Module Timestamp:  4ec3e3d5

  Exception Code:  c0000005

  Exception Offset:  00066626

  OS Version:  6.0.6002.2.2.0.256.6

  Locale ID:  4105

  Additional Information 1:  100f

  Additional Information 2:  dc4e29c56297700d71badef3af30f767

  Additional Information 3:  d621

  Additional Information 4:  a2913083c0221024fc3dd44f90192c5e

 

Read our privacy statement:

  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

 

[Gabriel 16,240]

For 2007:

 

Please make sure you have no other applications running during this process.

 

To remove UFile for Windows follow these instructions:

 

1. Go to "Start".
2. Go to "Settings".
3. Select "Control Panel".
4. In the "Control Panel", select "Add/Remove Programs".
5. Locate UFile 2007 and click "Remove".
6. Locate UFile Updater 2007 and click "Remove".

 

To reinstall:

 

1. Download the latest UFile 2007 full installation from:
http://www.ufile.ca/download/UF2007AR956XCED4Z3RF/Ufile2007.exe
2. Save it to your Desktop, then run (re-install) it from there.

 

For 2012:

 

Please make sure you have no other applications running during this process.

 

To remove UFile for Windows follow these instructions:

 

1. Go to "Start".
2. Go to "Settings".
3. Select "Control Panel".
4. In the "Control Panel", select "Add/Remove Programs".
5. Locate UFile 2012 and click "Remove".
6. Locate UFile Updater 2012 and click "Remove".

 

To reinstall:

 

1. Download the latest UFile 2012 full installation from:
http://downloads.drtax.ca/ufile/UF2012PXQJQT4JDFK5TGF7M/UFile2012.exe
2. Save it to your Desktop, then run (re-install) it from there.

[PAWC.CVITP 0]

Thanks for the report back, re 2007.  This is now the 4th download, after I followed your link above.  Again, it crashed.  Now what?

[PAWC.CVITP 0]

Well, after 6 attempts to install UFile 2007 (then subsequently uninstalling), I finally found the problem.  In spite of UFiles' CVITP FAQ comments, UFile 2006 to 2008 won't work with IE8 or IE9.  The software will only work with IE7.  UFile, please update your CVITP FAQ, as it says UFile 2003 to 2005 will only work with IE7.  But, this also applies to UFile 2006 to UFile 2008.