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Occupancy Cost Not Calculated - Ontario Trillium Calculation Error

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Need help urgently please. I don't understand why the occupancy cost is not being calculated despite the fact that I have filled in the proper fields in the interview section. I have done similar thing in the past and the calculations were fine but this year, that section is blank, not calculated.


Can someone please look into this? This is a huge error. Please do not respond with the steps on how to fill that section in. I have done so several times  already.


I need to know if there's an error in the program. If there is, please advise and I'll get another program to do my tax.



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Thanks Gabriel. I already tried sending a request to that email address but only got general responses which are not helpful at all.


I know very well that we are eligible as I have been doing so for several years.


Can you please let me know how best to provide my information? Thanks.

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Please can you give me an update to the tax file that I sent out last Friday, April 12th? I want to submit this as soon as possible as I will be going out of the country and I don't have much time.


I tried to use TurboTax to check this section and the "occupancy cost" was factored into the "Ontario Trillium" Benefit calculation. So, I am really concerned that the Ufile program is erroneous.


Please can you get back to me soonest?



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