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Eligible dependent with zero income and Efile

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I have 3 different cases where a single parent who can claim for eligible dependent.   I entered No to answer "if this dependent has any income in 2013".  In the results, it states that the parent is not eligible for efile since I have to confirm that eligible dependent's net income is nil.  What else should I check?  I went over everything with that dependent and has no idea what to change to make it works.  Is it a software glitch or I did not do this right?  Please help

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