Jump to content
Français
Staxable Income Tax

SOAP Error

Recommended Posts

I'm trying to EFile and keep getting an error stating:

 

"The SOAP extension library is not installed.  The files can be found on the UFile CD in TOOLS\Soap 3.0 Toolkit."

 

I downloaded the program and do not have the CD version.  I noticed that there was this issue last year as well and followed those steps to uninstall everything and re-install, however, I am still having this issue.

 

Also, when I go to check my counter, it states that the return was filed and counted.

 

Any suggestions?

Share this post


Link to post
Share on other sites

I have been having the same problem as well with the missing SOAP file.  I removed all the files, although Windows 10 does not show the MSXML files except 4SP2 and does not show Soap 3.0 Toolkit either.  I reinstalled from the link as well as the soap download and still no luck.

I tried downloading on my old Vista computer and I could see all the MSXML files as well as the soap toolkit downloading but this way I lost all my completed returns.

Any suggestions other than print and file by mail.

Share this post


Link to post
Share on other sites

When I encountered the same problem, I contacted customer support and they sent me the istructions to remove the program and the updater ONLY, not the other parts, including the Soap toolkit.

I found on line a complete set of instructions and followed it BUT it still did not letr me netfile, althought the counter said I had used one return!!

I called again and the new agent told me that the original email did not contain all of the removal instructions....told her I had managed to remove them anyway but no luck. she re-mail me the link and asked to try again.

This time the return was rejected as, it said had already been filed and a confirmation number was provided!!

So if I remove all that the agent told me to, how does the link fixes the problem if it does NOT re-install the soap 3. toolkit?

Also, as I actually do have the CD, why is the soap toolkit NOT under tools????

Share this post


Link to post
Share on other sites

You can download and install the SOAP Toolkit from the link below:

 

http://download.microsoft.com/download/xml/Install/3.0/W982KMeXP/EN-US/SoapToolkit30.EXE

If this was installed on the computer for the past tax year, i.e. 2013 tax year to permit Netfiling last year, does this file need to be re-installed this year for the 2014 tax return?

Share this post


Link to post
Share on other sites

Same problem.  Tried the fix suggested by Gabriel, didn't work.  I see the same problem happened last year and yet it continues???  I went out and spent $30 on Turbo Tax.  Seems to have fixed the problem.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

© 2013 ImpôtExpert, Thomson Reuters. Tous droits réservés. Politique de confidentialité
×
×
  • Create New...