Mikey 0 Posted February 19, 2016 Report Share Posted February 19, 2016 Hello, I'm having trouble using the new autofill feature. When I click on the Download button on the AFR page I get a pop up with the following message: Error trying to find an eligble web browser. I have both Chrome and Firefox on my system. Are neither of these supported? There is no further information except for the single pop up window with an OK or Cancel option. Quote Link to post Share on other sites
Aliac9000 1 Posted April 19, 2017 Report Share Posted April 19, 2017 I'm getting the same error with Win 10 and UFile 2016 (12 returns). Microsoft Edge is installed, and starts ok if its icon in the taskbar is clicked. This autofill functionality is VERY important to me. What do I have to do to make it work? Quote Link to post Share on other sites
Keith_w 0 Posted February 13, 2018 Report Share Posted February 13, 2018 I am having the same issue with Ufile 2017, W10 and Edge and IE 11 Quote Link to post Share on other sites
Antoine7 13 Posted February 14, 2018 Report Share Posted February 14, 2018 Hello Keith, The Auto-fill my return service will be available in the coming new release v21.08 Quote Link to post Share on other sites
Keith_w 0 Posted February 14, 2018 Report Share Posted February 14, 2018 (edited) Thank you for that information. When will it be available? I notice that my current version is 21.01 Edited February 14, 2018 by Keith_w Add version Quote Link to post Share on other sites
JJ_Van 0 Posted February 22, 2018 Report Share Posted February 22, 2018 I am on version 21.08 and the browser is still not Supported! Quote Link to post Share on other sites
Keith_w 0 Posted February 22, 2018 Report Share Posted February 22, 2018 I got 21.08 over the weekend and successfully downloaded my tax information. However, I did notice that it used Internet Explorer rather than my default browser. Quote Link to post Share on other sites
JJ_Van 0 Posted February 22, 2018 Report Share Posted February 22, 2018 on my windows 10 I don't have IE.. MS replaced it with Edge. Quote Link to post Share on other sites
Keith_w 0 Posted February 22, 2018 Report Share Posted February 22, 2018 you can get it by going to "Settings", "Apps and Features" and selecting "Manage Optional Features" Quote Link to post Share on other sites
JJ_Van 0 Posted February 22, 2018 Report Share Posted February 22, 2018 Ok .. got it solved. Activate IE from windows features in control panel. Thank you for you help. Quote Link to post Share on other sites
Keith_w 0 Posted February 22, 2018 Report Share Posted February 22, 2018 You are quite welcome. It does puzzle me however why it insists on using IE11 rather than the default browser which could be any of several including Edge, Firefox, Chrome (personally, yuck), Opera or other browser whether you are on W10 or an earlier version of the OS. Quote Link to post Share on other sites
Victor 0 Posted February 21, 2019 Report Share Posted February 21, 2019 Even though my default browser is Chrome using Windows 10 with UFile V22.10, UFile still automatically uses Internet Explorer 11. I go to “Retrieve tax information”, check “Update from CRA again”, click on “Dowload”, get to the CRA login screen (.../services/e-services/auto-fill-return-express-not.html) and get kicked out with ERR.026 - A problem has occurred. You have either attempted to access this Web site directly, or have used a bookmark. When I go back to UFile, the icon is still spinning. However, I have no problems when accessing CRA directly using other browsers. Quote Link to post Share on other sites
SilverPaladin 0 Posted February 23, 2019 Report Share Posted February 23, 2019 I don't use Edge. I don't want to use Edge. Chrome is my default, yet Ufile insists on opening Edge. How to stop this? Quote Link to post Share on other sites
jax 0 Posted March 10, 2019 Report Share Posted March 10, 2019 On 2/23/2019 at 1:36 AM, SilverPaladin said: I don't use Edge. I don't want to use Edge. Chrome is my default, yet Ufile insists on opening Edge. How to stop this? I have the same issue, any help on this? Quote Link to post Share on other sites
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