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Netfile Issue - 2014 Return rejected

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I'm very late filing a family members 2014 return (yes I know its February 2016 :)).  I'm getting the following error message "a connection with the server could not be established" when I try and netfile.

 

I'm using Windows 7, and I've turned off my Norton firewall, and the software update seems up to date. 

 

I used the same computer to netfile my own return in April 2014 - without issue.

 

I'm concerned that recent updates require the family member to have an active "My Account" set up with CRA (?).  I've even called CRA - a waste of 2 hours!

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OK I did a clean install of Ufile 2014 on another computer, and successfully netfiled the returns.

 

The interface for the steps to netfile was different on the new 2014 version of Ufile I downloaded.  I found that odd, almost as if the updates from my original copy were not accurately updating to the revised version on the ufile website.

 

I had to netfile 2 returns and both required me to download a "Soap (?) interface", which I had never seen before.  That might have been my issue on my original copy.

 

I spent considerable time on this issue, and am considering NOT using Ufile for 2015 returns.  There is simply not enough technical support, and I am doubting the accuracy of the updates!  However I do like the simplicity of the Ufile interface.  I've been using Ufile for a long time, and will have to think about my decision.

 

If Ufile wants to send me a free copy of 2015 Ufile Plus for my troubles, I'd use it.  :)  You have my email address!!

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I just ran into the same problem with 2014. The reason I don't understand why its not working is because minutes before attempting to file a 2014 return, I successfully filed a 2013 return with the 2013 version.

 

I can keep going into 2013 and it properly loads the terms page, 2014 doesn't.

 

Fiddler is showing me this when trying to show the terms page... minimal info since its HTTPS...

 

2013

-------

CONNECT apps.cra-arc.gc.ca:443 HTTP/1.0
User-Agent: SOAP Toolkit 3.0
Host: apps.cra-arc.gc.ca
Content-Length: 0
Connection: Keep-Alive

A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.1 (TLS/1.0)
Random: 56 DF A5 31 22 69 2A 91 A1 6F 99 84 B2 1F B4 FA 9A E5 5B 53 1B 13 58 9A 81 B0 AC 01 00 41 A2 42
"Time": 5/24/1996 12:09:58 PM
SessionID: empty
Extensions:
    none
Ciphers:
    [0004]    SSL_RSA_WITH_RC4_128_MD5
    [0005]    SSL_RSA_WITH_RC4_128_SHA
    [000A]    SSL_RSA_WITH_3DES_EDE_SHA
    [0009]    SSL_RSA_WITH_DES_SHA
    [0064]    TLS_RSA_EXPORT1024_WITH_RC4_56_SHA
    [0062]    TLS_RSA_EXPORT1024_WITH_DES_SHA
    [0003]    SSL_RSA_EXPORT_WITH_RC4_40_MD5
    [0006]    SSL_RSA_EXPORT_WITH_RC2_40_MD5
    [0013]    SSL_DHE_DSS_WITH_3DES_EDE_SHA
    [0012]    SSL_DHE_DSS_WITH_DES_SHA
    [0063]    TLS_DHE_DSS_EXPORT1024_WITH_DES_SHA

Compression:
    [00]    NO_COMPRESSION
 

 

and 2014 seems to make 2 requests instead and fail

----------------

CONNECT apps.cra-arc.gc.ca:443 HTTP/1.0
User-Agent: Dr Tax
Host: apps.cra-arc.gc.ca
Content-Length: 0
Connection: Keep-Alive
Pragma: no-cache

A SSLv2-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 3.0 (SSL/3.0)
Random: 60 9A 2E B4 1A E2 E7 98 E0 DF 33 F6 F5 D9 53 3E
"Time": 10/16/2065 5:10:56 PM
SessionID: empty
Extensions:
    none
Ciphers:
    [0004]    SSL_RSA_WITH_RC4_128_MD5
    [0005]    SSL_RSA_WITH_RC4_128_SHA
    [000A]    SSL_RSA_WITH_3DES_EDE_SHA
    [10080]    SSL2_RC4_128_WITH_MD5
    [700C0]    SSL2_DES_192_EDE3_WITH_MD5
    [30080]    SSL2_RC2_128_WITH_MD5
    [0009]    SSL_RSA_WITH_DES_SHA
    [60040]    SSL2_DES_64_WITH_MD5
    [0064]    TLS_RSA_EXPORT1024_WITH_RC4_56_SHA
    [0062]    TLS_RSA_EXPORT1024_WITH_DES_SHA
    [0003]    SSL_RSA_EXPORT_WITH_RC4_40_MD5
    [0006]    SSL_RSA_EXPORT_WITH_RC2_40_MD5
    [20080]    SSL2_RC4_128_EXPORT40_WITH_MD5
    [40080]    SSL2_RC2_128_EXPORT40_WITH_MD5
    [0013]    SSL_DHE_DSS_WITH_3DES_EDE_SHA
    [0012]    SSL_DHE_DSS_WITH_DES_SHA
    [0063]    TLS_DHE_DSS_EXPORT1024_WITH_DES_SHA

Compression:
(not specified)

 

CONNECT apps.cra-arc.gc.ca:443 HTTP/1.0
User-Agent: Dr Tax
Host: apps.cra-arc.gc.ca
Content-Length: 0
Connection: Keep-Alive
Pragma: no-cache

A SSLv2-compatible ClientHello handshake was found. Fiddler extracted the parameters below.

Version: 2.0 (SSL/2.0)
Random: 15 6A B8 EA 97 3C 4D 1D DA F6 11 B6 39 75 A7 D9
"Time": 10/15/2094 12:12:05 AM
SessionID: empty
Extensions:
    none
Ciphers:
    [10080]    SSL2_RC4_128_WITH_MD5
    [700C0]    SSL2_DES_192_EDE3_WITH_MD5
    [30080]    SSL2_RC2_128_WITH_MD5
    [60040]    SSL2_DES_64_WITH_MD5
    [20080]    SSL2_RC4_128_EXPORT40_WITH_MD5
    [40080]    SSL2_RC2_128_EXPORT40_WITH_MD5

Compression:
(not specified)
 

--------------

 

Why is 2014 on SSLv2? I wonder if it's because of all the exploits that the CRA shut down v2 and is demanding v3? I think there might be a problem with the latest update to 2014.

 

I even tried reinstalling the 2014 version and that didn't help.

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