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Can't Netfile. I get an error saying "You reported an employment income without specifying any pensionable earnings or CPP/QPP exemption."

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I can't netfile. I get an error message saying "You reported an employment income without specifying any pensionable earnings or CPP/QPP exemption." 

 

I am CPP/QPP exempt on my T4 - Disability Benefits and I checked the correct boxes using the Ufile online software so I'm not sure why it is telling me that I didn't specify my CPP/QPP exemption. 

 

What does it mean??

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Hi,

 

You have likely entered a T4 slip and indicated CPP/QPP Exempt as well as EI Exempt. 

 

You have likely entered the CPP/QPP exemption first followed by the EI exemption.

 

Can you please just reverse those entries (i.e. Specify EI Exempt first followed by CPP/QQPP Exempt).

 

I believe the issue has to do with the order of the entries and if correct then this will be rectified within the next update.

 

I hope this answers your question and thank you for feedback.

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Hi,

 

You have likely entered a T4 slip and indicated CPP/QPP Exempt as well as EI Exempt. 

 

You have likely entered the CPP/QPP exemption first followed by the EI exemption.

 

Can you please just reverse those entries (i.e. Specify EI Exempt first followed by CPP/QQPP Exempt).

 

I believe the issue has to do with the order of the entries and if correct then this will be rectified within the next update.

 

I hope this answers your question and thank you for feedback.

 

Wife's T4 does not indicate she is CPP exempt (box 28 is empty).  I blanked out box 28 and box 24 in uFile then entered $0.00 in box 24 as per her T4.  Same error.  I still cannot netfile.

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Hi BrutusBoots,

 

It seems to me that Box 28 should have had an Exemption Indication.

 

You can attempt to enter EI Exempt followed by CPP Exempt (do not specify an amount within Box 16 (CPP Contributions) Box 18 (EI Contributions) Box 24 (EI Earnings) or Box 26 (CPP Earnings)).

 

Another option is to simply ignore Box 28 completely and enter 1 cent within Box 16 and a cent within Box 18 while leaving Box 24 and 26 empty.

 

I believe either of these two approaches should circumvent the Diagnostic and would not impact your tax return end result.

 

I hope this answers your question and that you have a great day.

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Hi BrutusBoots,

 

It seems to me that Box 28 should have had an Exemption Indication.

 

You can attempt to enter EI Exempt followed by CPP Exempt (do not specify an amount within Box 16 (CPP Contributions) Box 18 (EI Contributions) Box 24 (EI Earnings) or Box 26 (CPP Earnings)).

 

Another option is to simply ignore Box 28 completely and enter 1 cent within Box 16 and a cent within Box 18 while leaving Box 24 and 26 empty.

 

I believe either of these two approaches should circumvent the Diagnostic and would not impact your tax return end result.

 

I hope this answers your question and that you have a great day.

 

The once cent trick works but I don't want to file an incorrect tax filing just to circumvent a uFile software bug.

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This is actually pretty frustrating.  I've been using ufile since 2004 and this is the first year that I've been unable to file my taxes due to a bug.  If I hadn't already netfiled my return, I'd have switched to another software package.

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If you do not wish to include a cent you can either paper file the return and mail it in as is or alternatively you could await the next update where UFile will look to rectify the problem.  If you wish you can forward your .u15 case to ufile support to ensure that the update will rectify it.  I believe it will as I was able to recreate the situation and ensure that it will be rectified but if you want to be 100% certain then ufile support would require your specific .u15 file to ensure that your situation does not differ from the one I created. 

 

I hope this answers your question and that you have a great day.

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Hi GuyS,

 

The T4 issue will be rectified within the next release which is scheduled for this week but a T4A does not include any entries for CPP/QPP exemptions so if you are obtaining the same Diagnostic error it should be coming from a T4 slip.  I hope this answers your question and that you have a great day.

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Hi AlexB,

 

An update was issued and it rectified the problem.  Alternatively you can attempt either of the solutions below

 

- Enter EI Exempt followed by CPP Exempt (do not specify an amount within Box 16 (CPP Contributions) Box 18 (EI Contributions) Box 24 (EI Earnings) or Box 26 (CPP Earnings)).

 

- Ignore Box 28 completely and enter 1 cent within Box 16 and a cent within Box 18 while leaving Box 24 and 26 empty.

 

If you continue to encounter a problem then your situation must be different from the others above.  If so, then you should likely submit your .u15 File to ufile support so that they can determine the cause of the problem.  I hope this answers your question and that you have a great day.

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I am getting the same error message today. I put in employment income, box 14, left box 16 blank as per my T4 and put 0.00 in EI insurable warnings and an amount in Box 26 CPP pensionable earnings. It says I can't file because I didn't specify any pensionable earnings but I did (there was just no amount in box 16, only box 26. I am on disability and employment income is for benefits. Help!

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As per above question about the warning and not being able to Netfile my income tax, I just clarified with CRA that I do not have to pay CPP as my income was too low. I did put an amount in Box 26,  but Ufile says I reported employment income without reporting any pensionable earnings. The CRA says that the T4 slip is correct and it is a glich with Ufile software. Please advise how I can fix this.

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Hi bdinadis,

 

Within UFile, access your T4 Slip, and for Box 28 which is named "Exempt (CPP/QPP, EI, PPIP) (Warning: If exempt, see help),

set the entry to "Exempt CPP/QPP (rare!)".

 

The Diagnostic should now no longer appear and you should be able to NetFile.

 

I hope this answers your question and that you have a great day.

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Hi,

I can't do that because my T4 doesn't show that I am CPP exempt. I called my work and they said they got a notice from the CRA that they can't put exempt for anyone, even though they have in years past. It shows an amount in Box 28.

When I put in the 0.1 cent in box 16 it works, but I don't want to raise any red flags with CRA.

Who do I send the file to for Ufile to review as to why I'm getting this warning?

Thanks.

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Hi another citizen,

I would suggest you to contact and submit to UFile support the copy of your tax return. In this way, it will be easier and faster to help you.

If you use UFile ONLINE (Web), to get help, please follow the procedure below:

1. Click on "Help" menu from the top-right corner.
2. Click on the online application form ''Support request form'';
3. Complete the page by answering all the questions and describe in detail the issue that you are experiencing;
4. If you already wrote to us, please specify the request number (UFnnnnnn) and check the box "Check to authorize UFile ONLINE to VIEW your tax file".
5. Finally, click "Submit request".
 
If you use UFile for Windows (the CD-Rom or the downloadable version), please follow these steps:

1. Click on "Help" menu from the top-right corner;
2. Choose the option "Support assistant" and click twice "Next", to advance to page 3;
3. Enter your email address;
4. In the drop-down menu, select the most relevant category;
5. Describe your problem in details in the following box;
6. If you already wrote to us, please specify the request number (UBnnnnnnn) and tick the box "Do you want to send your tax file as an anonymous file";
7. Finally, click "Submit request".

NOTE: Your data will be used strictly to help our support staff to solve the problem that you experienced and the temporary copy will be destroyed automatically after 72 hours.
 
Please also note that will first receive an automated answer suggesting links that might answer your question. It is necessary to reply to this initial email to receive further assistance from one of our agents. The members of our team will respond as soon as possible.

 

Thank you and have a great day!

 

 

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