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Home Buyer Repayment problem

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I'm having a problem with my home buyer repayment.

 I have entered the information but it does not show up in my schedule 7 line 264.

I have been in contact with ufile support for about two weeks emailing back and forth. Useless.

I have attempted to call support a number of times but just sit on hold for 10-20-30 minutes. Useless.

Does anyone here have an idea how I can make this work?

Does anyone here know how I can get a refund for the product I paid for but apparently does not work?

Thanks for your help.

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