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Reported but Ufile did NOT include.. Why?

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I reported my 95 year old Mother in law Dividend T5 Income. For some reason UFile did NOT include and the result is CRA  imposing a $700 fine for "Failing to report income "

I have tried to get direct help from UFile  but there is no phone support ...Makes me wonder IF Ufile is the way to go... Anyone else have same issues?

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