2016 will not open once installed

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I have tried researching, I have tried uninstalling and re-installing.


March 6th I purchased and installed this. It asked for my activation key, and it asked if I wanted to import the details from Ufile 2015 - which I did.


March 13th I wanted to start our returns and neither 2016 or 2015 will open (previous Ufile years are fine). I am not getting an error message. I tried Gaetan's advice about searching for the thomson files and deleting them (they don't seem to be there.)


I don't want to switch software but this is too frustrating.


Any advice?




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Hi Deborah,


Please try the following steps:

  1. Open Windows Explorer (WindowsKey + E)
  2. In the address bar, type: %localappdata%\Thomson_Reuters_DT_Tax_an
  3. Press ENTER
  4. Delete all impotexpert.exe_* and ufile.exe_* folders found in %localappdata%\Thomson_Reuters_DT_Tax_an
  5. Start UFile or ImpôtExpert

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