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Abraham

Can't Netfile Due to Error Code 16

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Hello,

 

I'm currently experiencing an issue when submitting a netfile for my spouse.

 

Rejected March 17, 2017 3:09 PM
 
 
 
 
Error code(s):16Your records with the Canada Revenue Agency (CRA) indicate that you are filing an income tax return for the first time. Please indicate in your software that you are filing an income tax return with the CRA for the first time, and enter your Given Name (if applicable), Second Name (if applicable), and Family Name in the name fields and try to retransmit your return.

 

I've already included the information the error code says to do, but it still fails.

 

Please advise,

Abraham Soon

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