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Rejected - Account is locked (HELP)

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I tried to submit my 2016 Taxes with UFile 2016 using NETFILE but it says "rejected - your account is locked. If you need assistance, please contact us". But I am able to log into my CRA account on CRA's website and I have called CRA and they said my account is not locked. I believe there's a something wrong from your side (i.e. NETFILE not working?). Would someone be able to help? I found 2 other posts with the same issue, so I am not the only one.




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