benji

Credit card charged twice

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My credit card has been charged twice for my single corporation's T2 return.  Please refund the second amount.

 

Here's what happened:

  • I entered all my corporation's tax info in the interview screens, no problems.
  • I went to the "view full return" page, which directed me to the payment page.
  • I entered my credit card details, clicked submit, and the website said "processing...."
  • Then, the site went to an error page: "Oops, something went wrong...."   My choices were "go back" or "login", so I went back - thinking that maybe I entered a wrong number in my credit card info, or something similar.
  • I went back to the payment screen, and entered my credit card details for a second time.  Once again, it said "processing...", then went to the same "Oops, something went wrong" error screen.
  • This time, I went back to my tax info screens, and this time when I navigated to the "view full return" page, I could see my full return and had the option to file online - so it was obvious that a payment had gone through.
  • I see on my credit card statement that I've been charged the full amount twice, in two separate transactions.

 

I tried submitting a help request via the online form - I did this two days ago, from two different browsers.  I haven't received any reply - not even the automated response that I'm supposed to get within 15 minutes.  It's not in my junk email. 

 

Please refund the second charge.

 

I would also like to have a receipt for the payment (the legitimate single payment that is valid).  I can't find anywhere on the site where I can see my account payment history or download a receipt.

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Please tell me how I contact the UFile support group. 

As noted above, before starting this thread, I tried submitting a help request via the online form - I did this a few days ago, from two different browsers.  I haven't received any reply - not even the automated response that I'm supposed to get within 15 minutes.  It's not in my junk email. 

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