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Niven

Charitable donations

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Ufile 2017, incorrectly bringing in approximately $50k into my tax return as charitable donations (federal) even though I did not enter or no carry forward from 2016 donations amount for 2017. Is this a SW bug? Is it possible to delete this amount either in the worksheet or in schedule 9. Any suggestions? Please let me know.

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Hi Niven,

If you use UFile ONLINE (Web), to get help, please follow the procedure below:

1. Click on "Help" menu from the top-right corner.
2. Click on the online application form ''Support request form'';
3. Complete the page by answering all the questions and describe in detail the issue that you are experiencing;
4. If you already wrote to us, please specify the request number (UFnnnnnn) and check the box "Check to authorize UFile ONLINE to VIEW your tax file".
5. Finally, click "Submit request".
 
If you use UFile for Windows (the CD-Rom or the downloadable version), please follow these steps:

1. Click on "Help" menu from the top-right corner;
2. Choose the option "Support assistant" and click twice "Next", to advance to page 3;
3. Enter your email address;
4. In the drop-down menu, select the most relevant category;
5. Describe your problem in details in the following box;
6. If you already wrote to us, please specify the request number (UBnnnnnnn) and tick the box "Do you want to send your tax file as an anonymous file";
7. Finally, click "Submit request".

 
Please also note that will first receive an automated answer suggesting links that might answer your question. It is necessary to reply to this initial email to receive further assistance from one of our agents. The members of our team will respond as soon as possible.

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I did not realize that UFile included charitable donations ($5,084) to my T4 it automatically downloaded from CRA.

Now I have a review from CRA's audit. This is definitely a bug from the software that needs to be fixed.

@Cristina; @Antoine7; @DENK; @Bretonix  Any ideas on how I might go about the response to CRA or similar experience to share?

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