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Internal Server error 500 when adding form TP-1029.8.66.2


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In the "Adoption expenses and treatment of infertility" section, when I click on the + to add the form TP-1029.8.66.2 a pop-up appears with the message "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed"

Please help, I can't move forward with filing my taxes until this is fixed. I've contacted Support twice now, with no response.

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You are not the only one with this issue ShaheenaK!!! I have called UFile and emailed repeatedly. No one picks up the phone after 40+ minutes of being on hold waiting for live customer support. Having a single line for all inquiries (should be an option for software issues), not having the option of entering my cell number to receive a call back, not letting me know how long is the wait time or how many customers are ahead of me, not having their hours of operation for the call center listed anywhere, they are all contributing to my frustration. No one replies to the emails (I have sent 3 replies, been waiting for 1 week); I emailed an Admin on this "Help" Forum (Antoine7), and he gave me a generic reply that was of no help ("Given the particularity of your situation, we suggest that you send your request to the UFile support group. Support@ufile.ca"). 

Here is my issue: When I am trying to click on the + for "Net Capital Losses of other years" to create a new sheet, I get the error message below

====

ServerError

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

====

 

500-Internal Server Error.JPG

Customer since 2010.JPG

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***UPDATE***

I just received an email reply from a live UFile employee! Unfortunately, they did not know what I was talking about (even when I clearly explained it in my message), and the "solution" offered did not help at all.

===================================

UFile.ca helpdesk <help@ufile.ca>
 
Hello,

Thank you for contacting UFile Support.

Please tell us when did you receive the error 500.

If you received the error 500 when you tried to enter in your account, please try to open your tax return by using a different web browser: Mozilla Firefox, Google Chrome, Opera, Edge, Internet explorer, Safari.

If you received the error during the data entry, we need to know in which section did you want to enter the information.

===================================

I already had launched the software using Chrome, Internet Explorer and Firefox, and the software gives me exactly the same error message on exactly the same screen.

So back to square one...

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Hi Greg! Thank you for the suggestion and glad your issue was resolved. Unfortunately I do not own any Apple computers, so I downloaded an outdated version of Safari for Windows. I could not even login to UFile (browser security features are outdated I guess).

Still waiting to hear back from Customer Support via email.

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  • 9 months later...

I don't see the "Adoption Expenses and Treatment of Infertility Form" on Ufile at all - perhaps it has been removed? Instead, I downloaded Form TP-1029.8.66.2-V from Revenu Quebec, filled it out and calculated my credit. Now I just need to enter this on Quebec Line 462 and enter the code "11" in Box 461, but there does not seem to be a way to do this with Ufile (online). In Interview-> Quebec Tax Credits -> Other Credits, there are boxes for "Tax credit for on the job training period", "Tax credit for reporting of tips", etc. but not for treatment of infertility. Have sent a support request to Ufile. The initial answer (presumably automated) was that "We don't have any information on your question", so I am now waiting for a human to address the question.

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2 hours ago, Spectro said:

I don't see the "Adoption Expenses and Treatment of Infertility Form" on Ufile at all - perhaps it has been removed? Instead, I downloaded Form TP-1029.8.66.2-V from Revenu Quebec, filled it out and calculated my credit. Now I just need to enter this on Quebec Line 462 and enter the code "11" in Box 461, but there does not seem to be a way to do this with Ufile (online). In Interview-> Quebec Tax Credits -> Other Credits, there are boxes for "Tax credit for on the job training period", "Tax credit for reporting of tips", etc. but not for treatment of infertility. Have sent a support request to Ufile. The initial answer (presumably automated) was that "We don't have any information on your question", so I am now waiting for a human to address the question.

In Interview Setup there's the option "Adoption expenses and treatement of infertility"

image.png.eb8a2b1ec9d97f5a2007910b9e3ede5b.png

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