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Unable to Calculate Return

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I've been using Ufile for 5 years now and this is my first time to get this message "Unable to calculate the return". I tried to fix the errors but nothing shows what field or information that needs to be fixed. I clicked the next button and this is what the screen shown.image.thumb.png.ac1c75182e850d9d0b4b4a4681cc79aa.png

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In order to fix this you will have to Download and install the C++ Redistributable for Visual Studio 2015 =>  https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.

Please make sure your Windows is up-to-date with the latest Windows updates and Service Pack as well.

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I am getting the same error as eumo. I tried installing the C++ Redistributable for Visual Studio 2015, but received the attached error message:

One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

0x80240017 - unspecified error.

 

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13 hours ago, Julius Sy said:

I am getting the same error as eumo. I tried installing the C++ Redistributable for Visual Studio 2015, but received the attached error message:

One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

0x80240017 - unspecified error.

 

Please try installing the prerequisite patch patch KB 2999226 http://download.microsoft.com/download/4/f/e/4fe73868-5edd-4b47-8b33-ce1bb7b2b16a/windows6.1-kb2999226-x86.msu and then install the C++ Redistributable for Visual Studio 2015 again.

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On 4/4/2019 at 12:07 AM, Pickering said:

I am also having the same problem as Julius Sy. Any other ideas?

 

You have to make sure that your Windows version is up-to-date with the latest Windows updates. Then, download and install the C++ Redistributable for Visual Studio 2015 => https://www.microsoft.com/en-us/download/details.aspx?id=48145 ? Make sure to select vc_redist.x86.exe­ when prompted for the download option.

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YEP I have the same error.......gives me the OOPS message first.  

If I try and open my return to look at the results I get the same screens as "eumo" posted

trying to run updates on Windows 8.1 right now 

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I had to give up.......windows was up to date and installed everything listed above.  Same error message.  Had uninstalled and reinstalled Ufile software.  Still nothing.  Had to use someone elses computer..........good luck to anyone else trying to get an answer

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It looks like this problem happens if your Ufile tax data file in the format of "JohnDoe_and_family tax 2018.u18" resides in the same folder where you installed the Ufile 2018 software.

After entering your tax information for 2018 (The Interview process), save your file in any other folder, but not in the folder where you installed your Ufile 2018 software.

For example, I installed my UFile 2018 software in C:\Taxes\Ufile 2018. By default, Ufile 2018 will save my Ufile data file as C:\Taxes\Ufile 2018\Julius Sy_and_family tax 2018.u18. I got around the problem by copying "JuliusSy_and_family tax 2018.u18" from C:Taxes\Ufile 2018 to c:\Taxes\Ufile 2017. The next time I open Ufile 2018, I specify the file name C:\Taxes\Ufile 2017\Julius Sy_and_family tax 2018.u18. It seems to fix (I should say get around) the problem.

I even tried saving the file in my desktop, it works too. 

Of course, it will be nice for Ufile to fix the problem.

Hope it helps.

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What I ended up doing is:

Create a folder called "Data File" in C:\Taxes\Ufile 2018 and save my Ufile tax data file in the "Data File" folder. It is "cleaner" than saving it in my Ufile 2017 folder.

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After playing with this problem some more, I found out what was causing the problem.

The problem is with the "Continue on Recent" button. If I open my tax file by pressing the "Continue on Recent" button, I always get the problem.

If I click on the "Open An Existing File" button, and select my data file, I don't have any problem Reviewing or Generating the Tax return.

It does not matter where the data file exists. It can be saved in the same folder where the UFile Software in installed.

Hope this will help Ufile fix the problem.

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I have already filed one return successfully and am doing the second. It will not calculate the return and claims I have entered a business period of more than 365 days, though I entered from Jan 1, 2018 TO DEC 31, 2018. I tried closing and opening as suggested above but cant even save it in another folder now. HELP! thanks

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