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Filing family taxes with Pro

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According to the UFile instructions, there is supposed to be an option to file your own taxes in the EFile setup that would allow the system to switch to Netfile.  But there is only a blank and "Professional" as options.  When I choose the blank, the system gives me an error "EFile set up is not complete" and tells me to mail the return.  I have sent four requests for help to Support - the first got a response with canned answers.  The other three have not been responded to.  Is anyone else having this issue?  I'm ready to give up on UFile.

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