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File Rejected - first time filing

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I prepared a return for a person who is filing for the first time (a new immigrant).  When I went to netfile, it got rejected saying it is not the first time filing for her.  I called CRA and confirmed that she has not filed previously. My question is can I tick the box to say it is not her first time filing just to get the netfile through? If I dd that would it cause a problem with CRA?  I asked CRA about it and they couldn't give me an answer and told me to call ufile. So I thought I'd try this community.


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