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I'm filing 2019 taxes on behalf of my parents. They're both retired low-income couple. Both of them have been receiving the Ontario Trillium Benefit (OTB) in the past couple of years with my mom getting $52.17 and my dad getting $155 monthly.

It's my first time using Ufile, and I'm filing my dad's taxes using my mom's account. For some reason my dad's OTB portion keeps getting low Sales Tax Credit that causes the OTB to go down significantly to $52.17. I couldn't get it to go back up to $155 and I couldn't find out why after numerous hours of test and trials.

Please advise.

Thank you!

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