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Sidmo

Netfile locked out

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 I got locked out of Netfile after a few unsuccessful attempts to correct errors on the RRSP part of the interview.

I called CRA but they told my account was not locked, and told me it was likely an issue with the software I was using. I'm still locked out of the Netfile on Ufile..... Not sure how to resolve.

Can you help?

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Hi Sidmo, after five attempts, your Netfile canal gets locked, and only the CRA can unlock it. Did you specify that it's about "Netfile" and not "My account" ? There can be a confusion.

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I didn't the first time..... But called them again to clarify that is the Netfile portion that is locked.... They unlocked it, Netfile was successful! Thanks!!

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