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**UPDATE: I gave it a half hour and tried another browser (Microsoft Edge). I noticed that I missed entering if I resided at the same address than last year in the interview questions + paid for my spouse fees. Then I was able to submit my return. ORIGINAL POST: I've been using Ufile for years now and this is the first time this is happening. Perhaps this is linked to the Access code that we need to pre-enter? This is a new feature this year.. but now something isn't working when it comes the time to submit our taxes.. getting the same error. Anyone heard how to solve this?

Yes, that is correct. I thought you had a T4A for the income.

Fill in Box 48 of a T4A form and do a T2125 for the same amount. Need to fill out both.

Usually because error in SIN or name error, not the name the CRA has on record, or birthdate wrong.

@Sukhjinder Thanks for the reply, I believe that we are talking about the same thing. Since the Interview tab of the UFile has the loss carryback page named T1A (see image below) I referred to it directly. But you are right, the true and complete T1A form is generated by UFile and can be viewed in the pdf version of the tax return file.

I was one click away from being finished! Just left my computer for a few minutes!! 🙈

It is working for me now.. hopefully others are ok now too!!

Yep! Bad time to take the system down! :-( It would be nice if they put a notice on their home page about the system being down.

twitter account says they are looking in to it... hopefully they know it is more than just two people having issues

Under T4A and pension income there is a confirmation option.

Hi @Nawal, I reached out to Ufile Support and received a great support from some lady (I don't have her name). so basically the information downloaded from CRA T4A into T4A form in application for CERB, CRB, CRSB was sufficient and those values were summed up under line 13000 as income which was what I was looking for, so I didn't need to claim that sum separately as self-employment or any other forms of income. Thank you!

I had a capital gain in 2017 that wiped out all previous capital losses and I ended up paying tax on remainder gain in 2017. In 2019, I had a capital loss that I was able to carry back to recoup taxes on capital gain from 2017 using uFile. All I did in my 2019 uFile filing was to fill up the 'Loss carryback" page under 'Losses of previous years, carrybacks' and that automatically generated a "Request for Loss Carryback" page in my Return with the needed amounts and years. Once filed, this resulted in a separate refund check and a notice of reassessment from CRA for the year 2017. Hope this hel

Hi @Optionsplease, @janlcarter, a reset link has been sent to you.

Support reached out and reset my password so I could properly proceed. 2 factor enabled as well now!

I would hit the + sign by Box 26 to add another line. Put in the description and amount.

You claim the examination fees as a tuition expense on T2202. The fees have to be $100 or more but GST/HST paid can be included in the fees.

Hi @Maryh, it is here

I am no longer experiencing this exception error and am able to complete/submit my return. Thanks UFile for whatever you did to fix this 👍

Same issue here. Hopefully they can clear the error soon. Pretty mind boggling they don't have tech support the last week-end before taxes are due.

Got the message; an error occurred while executing the command definition. See the inner exception for details. FRUSTRATING, no online help, phoned a few days ago, 1hour and 14 minutes my phone lost power. LOOK ELSEWHERE.

HERE IS THE ANSWER - Thank You @Nawal When I read the control question and the error message it stated "confirm that your spouse's (provincial/territorial) adjusted taxable income is NIL" so I naturally, not thoroughly reading the entire message line, looked at line 26000 on the tax return that's labelled "Taxable Income". This is where my logic was broken! Pay special attention to the adjective "adjusted" taxable income. Because two people are compiling and submitting their returns together as a (married) couple, some values and credits are transferred from one partner to the other and

Hi! I had the same issue and I can help you guys!! I was typing my correct login & password and it wouldn't work! I wrote a msg for support and got an email but none of their links or options seem to be for a password reset.. but if u notice at the end of the email after all the options it says "1. REPLY to this email to receive an email response to your query from a member of our support team". You have to reply to the email with "password reset" don't type anything else cause the support is a Bot.. after replying that.. a few hours after I got a Password Reset link! 😁 Hope this help

Hi @Peter Tinkess, we suggest you to contact our support team at support@ufile.ca to help you.

Hi! I had the same issue and I can help you guys!! I was typing my correct login & password and it wouldn't work! I wrote a msg for support and got an email but none of their links or options seem to be for a password reset.. but if u notice at the end of the email after all the options it says "1. REPLY to this email to receive an email response to your query from a member of our support team". You have to reply to the email with "password reset" don't type anything else cause the support is a Bot.. after replying that.. a few hours after I got a Password Reset link! 😁 Hope this help

Hi @jade12yb, no you just enter the other income information on the T4A slip under the pension group. Thanks

Hi @Ryan1970, it is normal. If your parents are living with you, without necessarily being your dependents from a financial standpoint, you will have to account for their situation during tax season. First, you must create a file for your parents so that they can file their returns separately and transmit them to the competent authorities. If there are any remaining credits that each spouse is not able to claim for themselves, and they allow you to claim them, as well as the credit for caregivers, please proceed as follows: 1. Under the "Interview", tab on line "Family head" or

Can't log in, can't reset passwords, not receiving emails...looks like this has been going on for some time...has ANYONE been able to log in?

Is anybody even listening?

I should also say that I used autofill extensively last year as a tax volunteer and it was extremely useful, in particular during COVID times. Many of our clients don't have good tax records, and we can't sit with them (so we can't phone the CRA - which with current wait times would be a joke - to get T slip information relayed to us verbally). If we have autofill we can get the forms done. If we don't I don't see how we are going to get it done, for these clients.

Feb 24 @ 4pm, I launched UFile, got an update to v24.11, tried CRA and it worked. Windows 10, usually use Chrome (w/ Duck Duck Go) but I think CRA forced IE, no problem. There's another thread about this, apparently it's CRA that forces IE. BTW I did the auto-submit and got the automated email back, all stuff about NL, but the 2nd time I hit reply and someone later answered to say "we're working on it".

I am having the exact same problem as everyone else: This programme will NOT install on Windows 10 Home. How it plays out: I successfully download the UFile 2020 for Windows file (ufile2020.exe). I click on the programme, and it begins its installation routine. Programme extracts... I get the installation wizard... I accept the terms of the licencing agreement... give permission for it to be installed in its default destination folder, and click "Install". The programme starts to install... a popup asks if I wish to give permission for this programme to install, I click "Yes". I brief