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Hi @Peter Tinkess, we suggest you to contact our support team at support@ufile.ca to help you.

Hi! I had the same issue and I can help you guys!! I was typing my correct login & password and it wouldn't work! I wrote a msg for support and got an email but none of their links or options seem to be for a password reset.. but if u notice at the end of the email after all the options it says "1. REPLY to this email to receive an email response to your query from a member of our support team". You have to reply to the email with "password reset" don't type anything else cause the support is a Bot.. after replying that.. a few hours after I got a Password Reset link! 😁 Hope this help

Carry forward last year's file and in the menu bar near the top where family members are listed, select his name and then Delete selected at the end of the list. This will remove him from your file but you'll have to create a new file for him, ie, no carry forward. Not possible to change a dependent to head of family, for instance delete all family members but him. Ufile won't let you.

Thank you very much Nawal. You had been most helpful.

In frustrating tech/customer service issues like this, I think it is important for users to log back in and report when a resolution has been found. 1) I tagged Nawal in my original complaint (as above). 2) Then received an email from him (email title has cpo - Request#) to answer a few identity verification questions. 3) Another email was sent letting me know that a second email with reset link would be sent. 4) That email was received and I was finally able to reset my password and log in. The bottom line is that it is possible for them to fix the UFile Password Reset issue.

After getting in touch with the CRA (waited ~3 hours on the phone), they confirmed that I would not be eligible to claim this expense. Hope this can also help someone else...

If nothing works, contact the technical people and explain how expiring credits are not being applied first. There may be a quick fix.

When I filed my own taxes via netfile it was successful, but when I tried to file my wife's it was rejected. I went back and reviewed it and I think I might have skipped a box. Afterwards, I tried to do Ufile's ReFile but it wouldn't let me and kept saying under warnings "You have not completed all of the required electronic submissions. Please refer to the Filing Status to determine which submission(s) remain outstanding." It still says 'rejected' by her file and now says that I have been locked out (even though I can still log in to both Ufile and my CRA account). And on my CRA account,

Hi @Ryan1970, it is normal. If your parents are living with you, without necessarily being your dependents from a financial standpoint, you will have to account for their situation during tax season. First, you must create a file for your parents so that they can file their returns separately and transmit them to the competent authorities. If there are any remaining credits that each spouse is not able to claim for themselves, and they allow you to claim them, as well as the credit for caregivers, please proceed as follows: 1. Under the "Interview", tab on line "Family head" or

Hi @person, we suggest you to contact the CRA about this. Thanks

Can't log in, can't reset passwords, not receiving emails...looks like this has been going on for some time...has ANYONE been able to log in?

Woohoo, thank you UFile support who made me realize I had entered an incorrect date (31/12/2000) for medical expenses that's why the amount of medical expenses was not populating in the tax returns. Amen!

Hi @Torment, you have to click on the "Interview setup" to see the different groups

Hi @BJL, The first box is to give you the rates corresponding to each month so that you can enter the rate that corresponds to the period of your donation in the next box. See the screenshot for example

Is anybody even listening?

I should also say that I used autofill extensively last year as a tax volunteer and it was extremely useful, in particular during COVID times. Many of our clients don't have good tax records, and we can't sit with them (so we can't phone the CRA - which with current wait times would be a joke - to get T slip information relayed to us verbally). If we have autofill we can get the forms done. If we don't I don't see how we are going to get it done, for these clients.

Hi @Jennyb, please see the screenshot for box 201

Hi @Jennyb, box 028 of the T4A slip allows you to enter any other amount which may be declared elsewhere on a T4A slip or any other. However, payment for services must be reported under Box 048 of the T4A. You have received a T4A with the amount shown in box 028; we suggest you contact the issuer of the slip for a verification in that regard. To enter this amount, please follow the steps below: 1. In the "Left-side menu on the Interview tab", select the "Interview setup". 2. On the screen to your right, go to the "Pension" group and check "Pension income, other income

Hi @jfchavez, yes Ufile support amended returns. If you tax return was successfully submitted, please go to your 2019 tax return in Ufile and select the "NetFile" tab. Click on "Federal submission" section. On the bottom of the page, click "Re-FILE". NOTE: A new page "CRA ReFile" will appear in the left menu of the "Interview" tab. -Select the section from the Left-side menu, then click "Federal ReFILE Mode". Make the modification that you want. -Click "Review" tab, then click "NETFILE" tab. -Tick the box "I agree with the ReFILE Terms and Conditions and Private Notice".

Feb 24 @ 4pm, I launched UFile, got an update to v24.11, tried CRA and it worked. Windows 10, usually use Chrome (w/ Duck Duck Go) but I think CRA forced IE, no problem. There's another thread about this, apparently it's CRA that forces IE. BTW I did the auto-submit and got the automated email back, all stuff about NL, but the 2nd time I hit reply and someone later answered to say "we're working on it".