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Hi @Peter Tinkess, we suggest you to contact our support team at support@ufile.ca to help you.

Hi! I had the same issue and I can help you guys!! I was typing my correct login & password and it wouldn't work! I wrote a msg for support and got an email but none of their links or options seem to be for a password reset.. but if u notice at the end of the email after all the options it says "1. REPLY to this email to receive an email response to your query from a member of our support team". You have to reply to the email with "password reset" don't type anything else cause the support is a Bot.. after replying that.. a few hours after I got a Password Reset link! 😁 Hope this help

Hi @Ryan1970, it is normal. If your parents are living with you, without necessarily being your dependents from a financial standpoint, you will have to account for their situation during tax season. First, you must create a file for your parents so that they can file their returns separately and transmit them to the competent authorities. If there are any remaining credits that each spouse is not able to claim for themselves, and they allow you to claim them, as well as the credit for caregivers, please proceed as follows: 1. Under the "Interview", tab on line "Family head" or

Can't log in, can't reset passwords, not receiving emails...looks like this has been going on for some time...has ANYONE been able to log in?

Is anybody even listening?

I should also say that I used autofill extensively last year as a tax volunteer and it was extremely useful, in particular during COVID times. Many of our clients don't have good tax records, and we can't sit with them (so we can't phone the CRA - which with current wait times would be a joke - to get T slip information relayed to us verbally). If we have autofill we can get the forms done. If we don't I don't see how we are going to get it done, for these clients.

Feb 24 @ 4pm, I launched UFile, got an update to v24.11, tried CRA and it worked. Windows 10, usually use Chrome (w/ Duck Duck Go) but I think CRA forced IE, no problem. There's another thread about this, apparently it's CRA that forces IE. BTW I did the auto-submit and got the automated email back, all stuff about NL, but the 2nd time I hit reply and someone later answered to say "we're working on it".