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Jellylava

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  1. Update to my request for help. 1) I deleted 3 cookies using my Chrome settings which referred to SaltarSmart 2) Using my computer's 'Uninstall Software' utility I located the SaltarSmart software and deleted it. I then rebooted to complete the process and then opened Chrome. When I opened the Ufile.ca page it seemed back to normal and I'll cross my fingers that the problem has been solved. :-)
  2. I am having the same problem, although last week I entered the basic information with no difficulty. I read your suggestion above, Gabriel, but I get the same result on Internet Explorer. I also noticed on the page on both browsers that the secure padlock icon has a red X on it and the https has a red slash through it. The only other U-file page I can get to informs me that I already have a session open, although I don't. I have restarted my laptop but get the same results. The first time this occurred earlier today I noticed that although the URL displayed as it normally does, the page was blank and had a URL address which started off with something similar to SaltarSmart so I closed down the browser and ran Spybot which did not turn up SaltarSmart as one of the Adware results to kill. Thanks for whatever suggestions you can offer. J L
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