Gabriel

I would suggest completely disabling the firewall, momentarily while you transmit the return. Let me know if you are successful.

Please send a request to support@ufile.ca with as much details as possible. Thank you.

You cannot carry forward 2011 directly into 2013 but there are a few solutions. We could send you a download link for 2012 so you can go from 2011 to 2012 and then to 2013. You could also simply send us your 2011 file and we could do the manipulation ourselves and send you back a 2012 file that you will be able to carry forward to 2013. To do that, please send a request to support@ufile.ca and mention Nicoleta, she is already aware of the situation and will be able to help you. Finally, be aware that it might actually be quicker to manually enter your information in your new 2013 file. Depending on your exact situation, the number of values or informations carried forward is usually limited (essentially your basic ID information and possibly values that can be found on your notice of assessment).

I will get back to you about this, I am waiting on an explanation from one of our senior tax specialists.

Due to circumstances beyond our control, we're still waiting to receive final NETFILE certification from the CRA for UFile Online. Please note that most ONLINE software are experiencing this certification delay from the CRA. We expect this to be resolved soon. We apologize for any inconveniences and really appreciate your continued patience.

Hi, if you are having difficulties with your medical expenses, please first make sure that you followed this procedure: In the program, medical expenses must be claimed in the file of the person who incurred the expenses. To do so, please follow the steps below: 1- In the "QuikClik Navigator", on the left-hand side of the screen, select "Medical and disability". 2- On the page to the right, choose "Medical expenses" and enter the amount of medical expenses that have not been reimbursed by a drug insurance plan. You have two options, you can: a) Enter the amounts one by one. On your right, click on the "+" sign next to the mention "Add another". That allows you to add additional lines. b) Enter only the total amount on one line and add a note referring to a list of the fees. 3- In the first field, provide a brief description of the fees. 4- In the field with a dollar sign, enter the amount not covered by your drug insurance plan. 5- To view the details of the medical expenses, click on the "Tax return" tab and in the "Select a page" section, choose the line "Medical expenses (Federal)" and, if you are a resident of Quebec, the line "Medical expenses (Quebec)". For more information on medical expenses, visit the following links: For the CRA: http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/rtrn/cmpltng/ddctns/lns300-350/330/menu-eng.html For Revenu Québec: http://www.revenuquebec.ca/en/citoyen/impots/guide/aideligne/ligne381.aspx If you are still having problems, please send a request to support@ufile.ca so our agents can take a look at the return. Thank you for your patience.

This error could be caused by Google Chrome. If you are using Chrome, please try another browser. Let me know if everything is OK.

We are sorry that you are experiencing difficulties. I had been told that this issue with Chrome was fixed but I will transmit your comment to our development team so they can further test it.

Please consult the following link: http://www.cra-arc.gc.ca/E/pbg/tf/t1013/README.html

Unfortunately, we cannot give you instructions regarding the US tax return which cannot be filed through UFile but about the canadian return, here are instructions on how to report the foreign rental income: To enter the amount of foreign rental income, you have two procedures to perform. A. First, you must produce a rental income statement form by following these steps: 1. In the "QuikClik Navigator", located on the left-hand side of the screen, click on "Interview setup". 2. On the page appearing on the right, under the header "Income", check the boxes for "Rental property income" and "Foreign income or foreign property" (to be used in the second procedure) and click "Next" at the bottom of the page. 3. In the "QuikClik Navigator", select "Rental Income" and on the right-hand side, choose "T776 - Rental income property". 4. On the "T776 - Rental property identification" page, given that the property is located outside of Canada, you must enter a Canadian postal code, namely yours, in order for you to file the federal return via NetFile. 5. Once the information regarding the identification of the property has been entered, click "Next" at the bottom of this page and you will have access to the items "Income, expenses", "Labour costs", "CCA" and "Partners" in the "QuikClik Navigator". Complete the sections that relate to your situation. B. Then, as a second operation, you must enter your net rental income and foreign taxes paid in the foreign income section by following these steps: 1. Return to the "QuikClik Navigator", select "Foreign income & property" and on the page appearing on the right, select "Foreign rental income". 2. After entering the description, the country where the income was earned as well as the other information, enter the net rental income in the field "Foreign business income entered as business income". If applicable, enter the amount of foreign tax paid on this rental income. The foreign tax credit will be reported by the program on line 405 of federal Schedule 1, as well as on line 90 of Quebec form TP-772, Foreign Tax Credit. Furthermore, the program will generate federal form T776, Statement of Real Estate Rentals, as well as Quebec form TP-128, Income and Expenses Respecting the Rental of Immovable Property. Under the "Results" tab, a Warning will be generated: "(F55) You entered a business or a rental property with an address outside of Canada". Note that it will not be possible for you to electronically transmit the Quebec return via NetFile. You should therefore print it and mail it to Revenu Québec. For more information, please consult the following link: http://www.cra-arc.gc.ca/tx/nnrsdnts/cmmn/rntl/menu-eng.html

This issue needs to be looked into by our technical staff. Please send a request to support@ufile.ca. Thank you.

There is probably a wrong entry. Please send a request to help@ufile.ca so we can take a look at the file.

In this case, you need to enter the total amount you are claiming as expenses on line "Motor vehicle expenses (not including CCA)" of the "Income, expenses" page in the "Rental income" section. To calculate this amount, you need to know how many kilometres you drove specifically for the rental income. Please consult the following link for the allowance rates of each kilometre: http://www.cra-arc.gc.ca/tx/bsnss/tpcs/pyrll/bnfts/tmbl/llwnc/rts-eng.html

You only need to include it in your return if you overpaid (it has already been taxed). If it's the case, you enter it as a regular T4A (OAS). T4A (OAS) slip - Old age security To enter the information from the T4A (OAS) slip, please follow the steps below: 1- In the "QuikClik Navigator", located on the left-hand side of the screen, click on "Interview setup". 2- On the page appearing on the right, check the box for "Pension income, T4A, split pension income" and click on "Next" at the bottom of the page. 3- Return to the "QuikClik Navigator" and click on "Pension income, T4A, split pension". 4- On the right-hand side of the screen, select "T4A (OAS) - Old age security pension income". 5- On the new page that appears, enter the amounts from your T4A (OAS) slip in the corresponding boxes, then click "Next" at the bottom of the page. The Old Age security pension will show up on line 113 of the federal return, as well as on line 114 of the Quebec return. If you entered net federal supplements paid in Box 21, this amount will be reported on line 146 of the federal return and added to the total income, but it will also be included in the deductions on line 250 in order to be excluded from taxable income. Likewise, this amount will be reported on line 148 of the Quebec return and added to the total income, but it will also be included in the deductions on line 295 in order to be excluded from taxable income.

As a default, the program performs the pension income split between spouses automatically. There is no need for additional entries to trigger this automatic calculation. On the other hand, if you want to indicate how much pension income to transfer to your spouse, please follow these steps: 1- In the "QuikClik Navigator", located on the left-hand side of the screen, click on "Interview setup". 2- Then, on the page appearing on the right, select "Pension income, T4A, split pension income" and click "Next" at the bottom of the page. 3- Back in the "QuikClik Navigator", click on "Pension income, T4A, split pension income". 4- Then, on the right-hand side, select "Split pension income with your spouse". 5- At the question "Do you wish to split eligible pension income with your spouse?" , choose "Transfer to spouse (if eligible)" and enter the transfer amount in box below. For more information regarding pension income splitting, please refer to the CRA website: http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/pnsn-splt/menu-eng.html

Please consult the following link: http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/rtrn/cmpltng/ddctns/lns206-236/214/wh/menu-eng.html

Form TL11A is used to certify eligible tuition fees and the number of months that qualify for the education amount for a student taking a course at a university outside Canada that lasts at least three consecutive weeks and leads to a degree for the student of at least the bachelor level. To enter tuition fees, please follow the steps below: 1- In the "QuikClik Navigator", on the left-hand side of the screen, select the item "Tuition, education, student loans". 2- On the right-hand side page, select "Tuition, education and textbook for the dependant". 3- On the new page generated on the right, the tuition fees must be entered in the file of the person who incurred the tuition fees. Enter a brief description of school expenses, then enter the amount of tuition paid in Canadian dollars for the tax year. Also, enter the number of months of post-secondary full-time or part-time studies, if applicable, based on the information displayed on the TL11A. For more information about tuition fees, please visit the following links: http://www.cra-arc.gc.ca/E/pub/tg/rc190/

To report a foreign income or foreign property, please follow the steps below: 1- In the "QuikClik Navigator", located on the left-hand side of the screen, click on "Interview setup". 2- On the page appearing on the right, choose "Foreign income or foreign property" and click "Next" at the bottom of this page. 3- In the "QuikClik Navigator", click on "Foreign income and property". On the right-hand side, you can select the item based on the foreign income or property that applies to your situation and complete the page accordingly.

What do you mean by "I reenter the income I made during that time"? Why do you re-enter it?

We will have to take a look at the return. Please send a copy of your return at support@ufile.ca. Instructions on how to attach a copy of your file are available in the help section.

It is a the bottom of the page "T5013/T5013A partnerships, resource expenses": "Your percentage share of the income recorded on this slip" and "Do you wish to transfer the remainder to your spouse's tax return (if applicable)?"

Please make sure you have no other applications running during this process. To remove UFile for Windows follow these instructions: 1. Go to "Start". 2. Go to "Settings". 3. Select "Control Panel". 4. In the "Control Panel", select "Add/Remove Programs". 5. Locate UFile 2012 and click "Remove". 6. Locate UFile Updater 2012 and click "Remove". To reinstall: 1. Download the latest UFile 2012 full installation from: http://downloads.drtax.ca/ufile/UF2012PXQJQT4JDFK5TGF7M/UFile2012.exe 2. Save it to your Desktop, then run (re-install) it from there.

Yes, the program processes split incomes for investments between spouses. In the Investment income section of the program, enter your percentage share of the income recorded on your T3, T5 or T5008 slip. If an information slip shows income that you share with other parties, indicate your percentage (%) of the income. The program reports your portion on your own tax return. If the remainder belongs to your spouse, indicate whether you want the program to take it into account in preparing your spouse's return. If you do not want the program to do so, it will ignore the remainder. If all or part of the remaining income belongs to someone other than your spouse, the program will ignore it. ____________________________________________________________________________ Unfortunately, the splitting of investment income between spouses, for investments that are listed on a T5013 slip, will not be performed automatically by the program. You must enter manually the appropriate portions of income in your file and your spouse's file. You must also manually split the income amount displayed on the T5013 in proportion to the percentage of your investment. However, with respect to the T3, T5 or T5008 slips, income splitting is performed automatically by the program as long as you process both returns together (yours and your spouse's) and enter your share of the income from these slips.

What do you mean by "double-counting the income"?

The program does not support the forms for designation of a property as a principal residence because they are required for information purposes only. Therefore, you must download them from their respective government websites, print them, complete them, and file them by mail. 1- For form T2091 - Federal: http://www.cra-arc.gc.ca/E/pbg/tf/t2091_ind/ Worksheet - Federal: http://www.cra-arc.gc.ca/E/pbg/tf/t2091_ind_-ws/ 2- For form TP-274 - Quebec: http://www.revenuquebec.ca/en/sepf/formulaires/tp/tp-274.aspx You must complete and file these forms with their respective governments by mail. The CRA and Revenu Québec will take these forms into account when determining the principal residence.