What is your current operating system?? I am not talking about updating your windows to a newer version, I am talking about installing the latest service packs and fixes.
I had a Windows 10 laptop that I installed Ufile 15 on and everything works perfectly. So that tells me that it is either a Windows 7 issue or I have a system setting that is blocking something on ufile. Most likely a compatibility issue with ufile15 and Win7 as my ufile14 works just fine.
I am waiting for support to call me back as they stated that they want to help me through the issue on my Win7 laptop