G.W

one more thing, always scan the exe file with a virus program before installing.

Just download uFile windows from https://www.ufile.ca/download Not even sure why they have to send a specific link when it is readily available from the website, maybe a mirror or secure site, not sure.

https://www.ufile.ca/download

Found the issue (following is meant for uFile support, other users may not have the 2019 exe file available) 2021 install uses MicrosoftEdgeWebView2RuntimeInstallerX86.exe which causes the issue, I did the following and uFile 2021 installed fine: . extract the 2019 and 2021 exe file to separate folders . copy the file NDP452-KB2901907-x86-x64-AllOS-ENU.exe from 2019 extracted folder to 2021 extracted folder . Update the last line in ini file in 2021 extracted folder from Prerequisites=EdgeWebView2 to Prerequisites=Netfx45 Hope uFile will post new exe file for others after this fix.

It is absolutely frustrating, we usually do tax return trials before year end for different tax scenarios, only a few more business days left to do so but uFile just will not install. Called again this morning, another agent with very poor communication, I had to repeat myself over and over but still got the feeling he did not understand my issue, kept telling me he had to email tech support on the issue and that he had no way to connect me to talk to tech support directly. I believe all agents on phone can only answer questions already posted on web Q&A, nothing more. Also, got another email reply last night telling me how to turn off a few windows security features in order to download the windows exe file 😞 I am going to post to Reddit and see if anyone else in the wide audience has the same issue and make people aware of the uFIle support (or lack of) issues.

Adding a couple more screenshots, missed them in the last update

Quick updates, we tried (2021 exe still will not install, attached a photo): In the photo, before the pop up, the top actually shows "[UFILE 2021 - Setup Progress (Not Responding)" . uninstall uFile 2020 completely, reboot, then reinstall without any issue, so, something in 2021 exe file is causing the installation issue . Tried completely removed Avast anti virus, reboot without any firewall, anti virus . Tried on multiple Lenovo laptop with Window 10, 4G RAM, >10G HD space, . Email support replied with standard web links, and then another link to download same exe file, no suggestion whatsoever, Will provide update.

Downloaded the 2021 Windows installation exe file yesterday, since then, tried installing on multiple windows 10 laptop, it failed on all, screen often show installation process (not responding), sent uFile support multiple emails but as usual, really slow respond, have not receive anything yet. Anyone has same experience? Is it just a bad build? Regards