Bill Cairns

So here I sit in January 2023, trying to do some 2021 returns as a CVITP volunteer. I have done several hundred returns successfully this past year, but now I am seeing the Err.051 - you are not authorized to request information for the SIN xxxxxxxxx. I have a valid RepID, and all of this has worked very well for months and months, but suddenly the autofill does not work after successfully (apparently) submitting the federal authorization from Ufile 2021. Also,when I sign in to my RepID, the system will not grant me access to a SIN for which I have just finished obtaining access through Ufile. I verified with the tax line that I had successfully gained authority to view these SINs, but still the system will not let me do it. I've seen this problem before and I know it went away again, but is anyone working on it, or does anyone have any ideas what I could try?

I'm trying to efile older years, starting with 2013, but when I try I get the response that the SOAP extension library is not installed. It say to look on my UFile disk under Tools/Soap 3.0 Toolkit, but I'm a CVITP volunteer so I don't have a disk, my Ufile is downloaded. Can I get the SOAP 3.0 installation somehow, and will that help?

Now I am getting the same error on my older laptop. I haven’t had any solutions suggested here or anywhere else. Can someone please help?

I am now having this problem with both of my laptops, one running Win11 and one Win10. I have edge on both computers though I generally use chrome. Everything is right up to date on both computers. after I upgraded to Win 11 on my Dell I started getting an error when I tried to file the authorization to be able to autofill. The message is (500) Internal Server Error. I switched to my older laptop and have been able to do many returns on it (177 and counting) without seeing that error message. Now suddenly it is cropping up on that laptop too. I haven’t changed anything that I am aware of. Now I can’t to autofill on either laptop. I use Bitdefender on both laptops. On the Dell I tried turning Bitdefender off but it made no difference. I see others have seen this error. Is there any solution to it? Help please

I'm running UFile Pro for CVITP volunteers, Chrome is my browser, and Bitdefender is my antivirus etc. When I try to submit the authorization for autofilling I get the message 500 Internal Server Error and I have to back out. I have an older computer with which I am able to do the autofilling without problem so what is the difference? Do I have to set something in Chrome, or in Bitdefender? The only difference I can see between the two computers is that the old one is running Win 10 and the new one is Win 11.

I should also say that I used autofill extensively last year as a tax volunteer and it was extremely useful, in particular during COVID times. Many of our clients don't have good tax records, and we can't sit with them (so we can't phone the CRA - which with current wait times would be a joke - to get T slip information relayed to us verbally). If we have autofill we can get the forms done. If we don't I don't see how we are going to get it done, for these clients.

I'm relieved to hear that others are having the same trouble. I always use Chrome, it is my default browser, and yet UFile 2020 insists on trying to open Internet Explorer when I'm trying to Autofill. I get logged into my CRA account and get as far as the download button for the SIN I am trying to access, and am met with the ERR.051 screen. I tried going into my program settings and turning off the Internet Explorer 11 feature (you can't uninstall IE, apparently, it must be firmly imbedded in the OS), but then Ufile complains that it can't find a suitable browser. My system is entirely up to date. I tried turning cookies completely on in Chrome, but that made no difference, UFile still could not locate Chrome as a browser that it likes. It doesn't look like this is being fixed by anyone. Help!!