I also waited now over two weeks without any response other than the robotic inanity . Today I finally found a way to get their attention - by interrupting their facebook presentation repeatedly until the moderator said she would do something. When it was over I received an email promising a refund of my payment. Not the best solution, since I now have to re-enter my basic info with another program (Turbo-tax), but at least - hopefully - I will be able to autofill!
I don't believe they will solve this problem. Such poor service! Good luck to all, I hope you either jump ship or they find something out in time. I, however, am done with this company permanently.