I've sent requests about my account but nobody responds and I've spend over an hour on hold on the phone and it's all automatic. Used Ufile for about 8 years and paid for my use in submitting last years taxes also. Now I can't even log into my account to see past years of my use for tax planning and may password is saved on my computer and hasn't changed. I see many other people having the same problem. If you can send us ads, couldn't you at least send us a link if you change your system.