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Everything posted by emmat

  1. This doesn't work. This is the same BS suggestion I got via customer service. My next step is basically to tell my credit card company this is a fraudulent transaction and get a refund that way. I can program websites I am well aware of how to delete and reinstall a tax software program. And given that the program has run fine for the past years this is clearly a technical error in the software.
  2. This is the same issue I have. It seems to be installed but when I click it, nothing happens. What is weirder is on the Task Manager the program is running (apparently). Customer service told me to uninstall it and reinstall it like I haven't attempted that multiple times. I am so frustrated I am going to have to escalate the issue further. I have been using this program for YEARS and had no issues. Annoying.
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