FSY

UPDATE: I have just received an e-mail,from UFile Support and was able to reset the password.

Same issue here. I am 100% sure of my user name and password and cannot log in or reset password because I am required to enter a security word. And I have never provided a security word! I entered the receipt reference number, phone number, last 3 SIN numbers, etc. and still cannot reset the password. And impossible to talk to support on the phone. Really frustrated because I may have lost all my previous years history. If so I will switch to Turbo Tax. My friends never had an issue with them. What a shame!

Same issue here. I am 100% sure of my user name and password and cannot log in or reset password because I am required to enter a security word. And I have never provided a security word! I entered the receipt reference number, phone number, last 3 SIN numbers, etc. and still cannot reset the password. And impossible to talk to support on the phone. Really frustrated because I may have lost all my previous years history. If so I will switch to Turbo Tax. My friends never had an issue with them. What a shame!